Chipotle Mexican Grill

3.2
990 reviews
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About

Mexican Restaurant
Chipotle Transit Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8020 Transit Rd, Williamsville, NY
14221, United States

Hours

Reviews

3.2
990 reviews
5 stars
352
4 stars
182
3 stars
90
2 stars
81
1 star
285

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's consistently dirty conditions, including filthy tables and prep areas.

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, with many expressing frustration over slow service and poor customer interactions.

Food Quality

Many patrons complained about undercooked or poorly prepared food, including issues with portion sizes and missing ingredients.

Management Issues

Several reviews pointed to poor management practices, including being out of key ingredients and lack of urgency during busy times.

Customer Experience

Overall, the dining experience was marred by long wait times, incorrect orders, and a general sense of dissatisfaction among customers.
  • ZM
    Zena Martínez
    2 days ago
    1.0
    Desafortunadamente cada vez peor la atención la persona enojada 😡 sin ganas si no les gusta su trabajo que hacen ahí solíamos ir cada semana pero con esto tendremos que buscar otra opciones 🤷 🙄
  • BM
    Brooke Milford
    2 days ago
    1.0
    Went in today with my husband around 3 pm, the woman (I think?) making my bowl gave me so much attitude and was barking at me like a drill Sargent while taking my order to hurry me along, even though no one was behind us in line. Then the guac was empty and the he/she was really pissed that he/she had to swap out the container, so they put a giant piece of plastic wrap from the top of the new guac directly on my bowl. I obviously saw them put a giant piece of plastic in my food in front of my face, they lied about it and whipped my bowl into the trash while huffing and puffing. I could’ve choked on that if I would’ve accepted it. We left without purchasing anything and won’t be back. Staff couldn’t have been more rude and miserable. Completely dirty restaurant otherwise, definitely grimy and sticky. Order from literally any other location ever
  • LA
    lawrence anger
    Nov 14, 2025
    1.0
    I just had one of the worst experiences I’ve ever had at this Chipotle. They close at 10 PM and I went in around 8 PM, but they were basically shutting down already. The only meat available was chicken — no steak, no barbacoa, no carnitas, nothing. When I asked if they were making any more, the staff looked around and just said, “No, we’re not making any.” The counters were a mess, food everywhere, and it looked like they hadn’t cleaned in hours. Trash was all over the floor, garbage bags were overflowing, the drink station was empty, and the whole place looked neglected. The attitude from the staff made it even worse. They clearly didn’t want to be there and didn’t care about serving customers who came in well before closing time. Really disappointed. This location needs better management and basic cleanliness. I won’t be coming back until things change.
  • KW
    Kim Whelan
    Nov 14, 2025
    3.0
    I went to Chipotle today to purchase the carne asada bowl. I had enjoyed one about 3 weeks ago. Today the meat was all grizzle and fatty. Nothing like I had had before. Additionally, all the meat was connected and not cut into pieces. I am very disappointed as I was really looking forward to enjoying it as much as the first time I had it. i would hope that when the crew was preparing the meat they would have notice haw bad the cut of meat was and not try to pass it off to the customers. I took my order as a take out, however if I had eaten at the restaurant I would have returned it to the counter. I ask that you do better and pay attention to inferior cuts of meat.
  • ME
    Monica Elena
    Nov 6, 2025
    3.0
    Went in at 530p (basically they have 4.5 hrs left until they close) no chicken, no veggies and nothing on the grill. Worker just says “we don’t have anymore”. Ended up getting carne asada and it was so tough I had to keep spitting pieces out. Looking forward to the new location down the road and hoping it’s not run by the same people that couldn’t care less about this one.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill on Transit Road in Williamsville, NY?

Chipotle Mexican Grill is located at 8020 Transit Rd, Erie, Williamsville, NY 14221, United States.

What are the opening hours for Chipotle Mexican Grill on Transit Road?

Chipotle on Transit Road is open every day from 10:45 AM to 10:00 PM.