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Brand Certified

Chipotle Mexican Grill

3.7
(339 reviews)

About

Mexican Restaurant
Chipotle Williamsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5712 Main St, Williamsville, NY
14221, United States

Hours

Reviews

3.7
339 reviews
5 stars
170
4 stars
55
3 stars
22
2 stars
13
1 star
79

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted a dirty and unsanitary environment, with overflowing trash and unclean tables.

Customer Service

Customers frequently reported rude and unhelpful staff, with poor communication and service experiences.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

While some customers enjoyed the food, there were numerous complaints about portion sizes, food freshness, and quality.

Staffing Issues

Several reviews mentioned understaffing and slow service, contributing to long wait times and chaotic experiences.
  • SA
    Stacey Ali
    4 days ago
    2.0
    Food was decent NOT great. The location was disgusting, dirty and messy. It has gone downhill since last summer. I ordered a mobile order and the app wasn't allowing me to order my reward of free quac. And I was told, after I had my order in my hand, that I could go back to the end of the line and reorder.... are you kidding me?
  • PL
    Priscilla Leme
    Feb 16, 2026
    1.0
    I placed an order at 10:42am they open at 10:45 so understandable that it would take a min for them to get going. But I sat there quiet thinking well, my food should be ready by 11:00am according to the app. Around 10:55am someone asked me what I needed I said I was waiting for my order. He said someone would work on it soon. I wasn’t upset about it. But I was sitting there watching them taking care of everyone that walks in but no one making my order. By 11:01am I asked. And the girl with pink hair was very rude. There’s ways you can communicate with your customers. And her way is not the correct way. I simply asked if that was my order the one in the counter and she said no, I am working on this one. I said well I have been waiting for a while now and her answer was I am doing my best. Her answer should have been, sorry I will work on your order as soon as I am done with this one. Or called somebody else to do it. I was patient, waited for the time on my app to ask. But no, the rudeness is just what they wanted to do. Also, when my order was ready it seemed like she did me a favor by calling my name and slamming my bag in the counter. I said very loudly thank you so much and got no answer. Lol terrible customer service and my food was 2x protein I got the same amount of what a regular portion was. Just not recommend this location.
  • DH
    Dan Higgins
    Dec 27, 2025
    1.0
    Gross, unhygienic chaos and wrong orders. Food is cold. This is the second time I have been to this location recently and the second time the inside of the restaurant was in disgusting shape , and I had to wait twice as long for my pickup order as they said on the app. Every surface was covered in wet burrito detritus; there were plenty of open tables but not one clean place to sit and wait. The trash can was overflowing so badly that people had to carefully arrange trash around the mouth of the trash can. Aannnnd they didn’t get our order correct. There’s no way I’m going back in there for my bag of chips , and to switch the burrito bowl out for the burrito I ordered. Too bad because it’s near home and I do like some Chipotle, but this place is understaffed, filthy and slow.
  • JD
    Jake D
    Dec 11, 2025
    1.0
    Just a hair in my first bite, always great, waited 40 mins watched a worker feed himself while I waited, never going back. Chipotle are going down hill hit up a salsaritas
  • BD
    Ben Dover
    Dec 2, 2025
    1.0
    Dirty environment! Trash is full take it out! The lack of discipline is crazy! Waited 30 min in line while i had two people that were together in front of me. Now the food… there was no meat! When i say they ran out i mean no chicken no steak no carne no pork nothing! Very sad experience huge waste of money i hope this place can turn it around. Also the girl dropped my bowl then smiled like it was funny it in fact was not funny to me actually

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Williamsville?

Chipotle Mexican Grill is located at 5712 Main St, Williamsville, NY 14221.

What are the operating hours for Chipotle Mexican Grill in Williamsville?

Chipotle Mexican Grill in Williamsville is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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