Business Details
About
Mexican Restaurant
Chipotle Williamsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.7
321 reviews
5 stars
162
4 stars
53
3 stars
22
2 stars
12
1 star
72
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about undercooked rice, burnt chicken, and unsatisfactory portion sizes.
Cleanliness
Multiple customers noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.
Staff Performance
While some praised individual employees for their service, others criticized the overall lack of urgency and professionalism among staff.
Location Variability
Customers mentioned that experiences varied significantly between different locations, with some being much better than others.
- PZPhil Zynda1 day ago2.0Horrible. So dirty.never go back
- JMJose MendezNov 12, 20255.0They were running low on steak and the young girl helped me out and went the extra mile to get me steak
- GCGeoffrey CrowleyNov 3, 20255.0Kids love Chipotle. The bowls are too big for them to eat. It would be great if corporate had a half size. But we know what we are going to get. This location was a little odd that there were 6 employees working. One lady working her butt off on door dash orders and the other the walk-in people. The rest were meandering. Could have at least helped people paying.
- JBJordan BidwellOct 25, 20252.0This is honestly the worst Chipotle I’ve been to in terms of service and being stocked. The person taking my order said they were out of white rice; I asked if more was coming as I would have waited. She checked with her coworkers and just repeated they were all out of white rice. She had to borrow from the mobile order line to even get enough brown rice and cheese for 2 bowls. About one spoonful of old veggies left. As soon as she puts the meat in, a new vat of white rice came out. Im not sure why she didn’t let me choose whether I’d rather wait 2 minutes. To top it off there’s sour cream all over the outside of the bowl. They just don’t have their stuff together at this location. Everyone looked younger than 25 and there was no sense of urgency or communication.
- EDEric DuganOct 19, 20251.0This chipotle never opens on time I have stoped here several times when they are advertised to be open and they aren’t
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Williamsville?
Chipotle Mexican Grill is located at 5712 Main St, Williamsville, NY 14221.
What are the operating hours for Chipotle Mexican Grill in Williamsville?
Chipotle Mexican Grill in Williamsville is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.
Does Chipotle Mexican Grill have an online ordering option?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
How can I contact Chipotle Mexican Grill in Williamsville?
You can contact them by phone at +1 716-568-7199 or via email at NY.3386.Williamsvill@chipotle.com.
Does Chipotle Mexican Grill value sustainable and humane food sourcing?
Yes, Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices under their 'Food with Integrity' principles.
Which nearby places can I visit before or after dining at Chipotle in Williamsville?
You can visit Squeeze Juicery for smoothies, Jersey Mike's Subs for sandwiches, or Cabernet's Wine Cafe, a wine bar, all located close to Chipotle.
Are there any nearby parks in Williamsville near Chipotle Mexican Grill?
Yes, Island Park is a nearby park in Williamsville, ideal for a relaxing walk before or after your meal at Chipotle.
Where can I find personal care services near Chipotle in Williamsville?
Excuria Salon & Spa and Mane 22 Hair Studio offer hair and beauty services close to Chipotle Mexican Grill in Williamsville.
Is there a local ATM or bank near Chipotle Mexican Grill in Williamsville?
Yes, the Bank of America Financial Center is located nearby, allowing you convenient access to banking services when visiting Chipotle.