Business Details
About
Mexican Restaurant
Chipotle Williamsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.7
332 reviews
5 stars
166
4 stars
54
3 stars
22
2 stars
12
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty tables and overflowing trash cans.
Service Quality
Service was frequently described as slow and unprofessional, with several instances of rude staff behavior.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers enjoyed the food, others complained about poor quality, including overcooked or stale items.
Portion Sizes
Numerous reviews criticized the portion sizes as being smaller than expected, leading to dissatisfaction.
- DHDan HigginsDec 27, 20251.0Gross, unhygienic chaos and wrong orders. Food is cold. This is the second time I have been to this location recently and the second time the inside of the restaurant was in disgusting shape , and I had to wait twice as long for my pickup order as they said on the app. Every surface was covered in wet burrito detritus; there were plenty of open tables but not one clean place to sit and wait. The trash can was overflowing so badly that people had to carefully arrange trash around the mouth of the trash can. Aannnnd they didn’t get our order correct. There’s no way I’m going back in there for my bag of chips , and to switch the burrito bowl out for the burrito I ordered. Too bad because it’s near home and I do like some Chipotle, but this place is understaffed, filthy and slow.
- JDJake DDec 11, 20251.0Just a hair in my first bite, always great, waited 40 mins watched a worker feed himself while I waited, never going back. Chipotle are going down hill hit up a salsaritas
- PGPhil G.Dec 5, 20251.0Got a bag of chips and the only had crumbs. There might have been more salt then chips…
- LWLou WilliamsDec 3, 20251.0Miserable workers staff is genuinely mad serving me food. Can’t describe how the quality of work and management is so bad! Food was okay i noticed nothing looked fresh which is weird cause that is what you expect out of chipotle fresh!
- BDBen DoverDec 2, 20251.0Dirty environment! Trash is full take it out! The lack of discipline is crazy! Waited 30 min in line while i had two people that were together in front of me. Now the food… there was no meat! When i say they ran out i mean no chicken no steak no carne no pork nothing! Very sad experience huge waste of money i hope this place can turn it around. Also the girl dropped my bowl then smiled like it was funny it in fact was not funny to me actually
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Williamsville?
Chipotle Mexican Grill is located at 5712 Main St, Williamsville, NY 14221.
What are the operating hours for Chipotle Mexican Grill in Williamsville?
Chipotle Mexican Grill in Williamsville is open daily from 10:45 AM to 11:00 PM.
What type of food does Chipotle Mexican Grill serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients.
Does Chipotle Mexican Grill have an online ordering option?
Yes, you can order online through their website at https://order.chipotle.com/ or via the Chipotle app.
How can I contact Chipotle Mexican Grill in Williamsville?
You can contact them by phone at +1 716-568-7199 or via email at NY.3386.Williamsvill@chipotle.com.
Does Chipotle Mexican Grill value sustainable and humane food sourcing?
Yes, Chipotle prioritizes sourcing ingredients from farms that follow humane and sustainable practices under their 'Food with Integrity' principles.
Which nearby places can I visit before or after dining at Chipotle in Williamsville?
You can visit Squeeze Juicery for smoothies, Jersey Mike's Subs for sandwiches, or Cabernet's Wine Cafe, a wine bar, all located close to Chipotle.
Are there any nearby parks in Williamsville near Chipotle Mexican Grill?
Yes, Island Park is a nearby park in Williamsville, ideal for a relaxing walk before or after your meal at Chipotle.
Where can I find personal care services near Chipotle in Williamsville?
Excuria Salon & Spa and Mane 22 Hair Studio offer hair and beauty services close to Chipotle Mexican Grill in Williamsville.
Is there a local ATM or bank near Chipotle Mexican Grill in Williamsville?
Yes, the Bank of America Financial Center is located nearby, allowing you convenient access to banking services when visiting Chipotle.