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Chipotle Mexican Grill

3.3
(732 reviews)

About

Mexican Restaurant
Chipotle White Plains, Rte 119 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
405 Tarrytown Rd, White Plains, NY
10607, United States

Hours

Reviews

3.3
732 reviews
5 stars
252
4 stars
157
3 stars
74
2 stars
58
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and confusion over online vs. in-store orders.

Food Quality

Many reviews mentioned inconsistent food quality, including small portion sizes, missing ingredients, and unsanitary conditions.

Cleanliness

The restaurant was often described as dirty, with complaints about unclean tables and overall lack of hygiene.

Management Problems

Several customers noted issues with management, including poor staff training and lack of oversight leading to operational failures.
  • SM
    Summer M
    Feb 25, 2026
    1.0
    Where do I even begin?? First, I arrive to a male using a thermostat on ALL the meat and cheese and then hits the guacamole. Do they not train on cross contamination and allergens especially to dairy? Then, they were low on white rice, I asked if there was more. He said no. The lady behind me asked for white rice and he went to the other corner to get it for her!!! Wow is all I have to say. And to top it all off, the dude at the register put my food on an angles the bag became soggy and when I arrived home my entire dinner out the bag on the floor. What luck. I will never return.
  • DK
    Daisuke Kaga
    Feb 7, 2026
    3.0
    Food is okay but portion sizes are small. Smaller than other chipotle locations in the area. But remember, same price as other chipotle locations. Service and atmosphere was fine, but it seems busy. Went in the evening and a lot of the items were gone.
  • SZ
    Sisi Zhang
    Feb 4, 2026
    1.0
    Food had tiny portion. It is not even enough for a 3 year old kid. The attitude of people in the store also very unfriendly
  • KC
    kevin chiriboga
    Jan 29, 2026
    1.0
    Store is always closed at lunch time
  • MH
    Mercedes Hernandez
    Jan 13, 2026
    3.0
    I would give 5 starts because Darnell and Edwards service was outstanding, today Tuesday 1/13/25 around 6.05pm. I had placed an order online inside the store to take advantage of the double protein special but as the customer I REQUESTED to have them serve it in front of me. They were kind enough to accept my request as "THE CUSTOMER IS ALWAYS RIGHT" But after that, the 3 girl "managers", including the girl cashier's at that time started making a big deal about it and saying I would have to pay extra. In front of other customers they kept harassing me about the situation. If I was the owner, I would make DARNELL & EDWARD the managers. Much more professional and caring. Us girls can be too hormonal and don't know how to interact with others. Really disappointed about the girls service, one good thing was Darnell's and Edward's service. They listened to my request and made me feel as comfortable as possible. Please reconsider whom you have as your managers.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in White Plains?

The Chipotle Mexican Grill in White Plains is located at 405 Tarrytown Rd, White Plains, NY 10607.

What are the operating hours of Chipotle Mexican Grill at this location?

Chipotle Mexican Grill in White Plains is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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