Business Details
About
Mexican Restaurant
Chipotle White Plains, Rte 119 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
712 reviews
5 stars
250
4 stars
156
3 stars
72
2 stars
57
1 star
177
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported rude staff, long wait times, and poor service, with many feeling ignored or mistreated.
Food Quality
Numerous complaints about food being cold, incorrect orders, and unsanitary conditions, including spoiled food and plastic found in meals.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with customers feeling they were not receiving value for their money.
Cleanliness
The restaurant was often described as dirty, with trash and unclean tables, leading to a negative dining experience.
Operational Problems
Frequent issues with running out of ingredients, being closed early, and only accepting online orders contributed to customer frustration.
- JJJustin5 days ago1.0As the employee was making my tortilla in a bowl, I was asking extra of every free item onto my bowl, another employee (Im guess most likely manager) made a remark to the employee making my bowl which she said in Spanish (thinking that I didn't know the language) that he's adding too much food in my bowl, even though I'm asking for it. I told her "oh yeah that's a lot?" (in Spanish). She said "yeah it's a lot." Not only was it highly offensive for what she said, but also very unprofessional in her position. This visit highlighted one of the many issues not only this branch, but chipotle as a whole concerning their underportioned orders and issues it currently has. I will not be returning to this establishment and will order local instead next time.
- MWMatt WOct 26, 20251.0Disgusting.
- JLJustin LeeOct 18, 20251.0Of all the Chipotles that I have visited, my experience at this location has been the worst. They don’t operate well. For example they skimp on proteins when they are running low rather than have a fresh batch ready to go like I have seen at other locations. I’ve also been told to order kids quesadillas online despite being an in store item.
- PVPatrick VanrielSep 30, 20251.0I ordered online for pickup. They forgot my queso and honey chipotle vinaigrette, my food was cold, and my quesadilla literally had no cheese in one half and the other half had around a tbsp worth of cheese. Worst of all, the manager on duty, Maddie, was more defensive instead of apologetic and solution oriented. No wonder the rest of the staff is rude and makes a lot of mistakes. Their team leader needs to do better. PS: We order chipotle a lot at the company I work for and they mess up the order more than 50% of the time.
- KRKatherine RSep 26, 20254.0I was hesitant to go here because of the reviews but the food was very good. The interior is a little messy but I didn’t eat there. Would come back.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in White Plains?
The Chipotle Mexican Grill in White Plains is located at 405 Tarrytown Rd, White Plains, NY 10607.
What are the operating hours of Chipotle Mexican Grill at this location?
Chipotle Mexican Grill in White Plains is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food from Chipotle in White Plains online?
You can order online by visiting https://order.chipotle.com/ or by using the Chipotle app available on the Apple App Store.
What kind of food does Chipotle White Plains serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
Can I get information or updates from Chipotle on social media?
Yes, you can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and exclusive offers.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, this Chipotle location welcomes the LGBTQ community.
What nearby places can I visit before or after dining at Chipotle White Plains?
Nearby you can visit the Crossroads Shopping Center for shopping or enjoy a meal at Cerbone of Naples pizza restaurant. If you need dental care, Aspen Dental is close by. For entertainment, GameStop and Crossroads Center - GameStop arcade are also nearby.
Are there other dining options near Chipotle Mexican Grill in White Plains?
Yes, nearby dining options include Bagel Oven Inc, a bagel shop and American restaurant, and Dave's Hot Chicken.
How can nearby transportation services help me reach Chipotle Mexican Grill in White Plains?
Vanguard transportation offers food delivery and freight services nearby, which might assist in delivering food or helping with logistics in the area.