Business Details
About
Mexican Restaurant
Chipotle Downtown White Plains is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
821 reviews
5 stars
359
4 stars
209
3 stars
91
2 stars
47
1 star
115
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked items, missing ingredients, and overall dissatisfaction with taste.
Service Issues
Numerous reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.
Cleanliness
The dining area and food prep areas were often described as dirty and unsanitary, contributing to a negative dining experience.
Portion Sizes
Many customers complained about small portion sizes, particularly for proteins, leading to dissatisfaction with value for money.
Management Concerns
Reviews indicated a lack of effective management, with complaints about staff training, organization, and operational hours.
- K2Kaya Shaw - 2PQD-C4 days ago3.0I recently placed a order today for pickup , and luckily my colleague offered to pick up my order. As he reviewed with a team member my order, upon me receiving my order items were missing. They offered to return to pick up the items missing which was my reward item that was missed and a bag of chips. Upon his arrival the team member was rude and not believing my items were missing. We don't work in walking distance enough to waste gas and mileage for a guac and chips to gain an incentive for something free. IDK if its because my colleague is of color who came to retrieve an missing item . No apologies to my colleague for an item missed by the team member. I felt this was unprofessional of the team member who was not understanding, but rush him out and handed the missing items.
- DFDebra FriesNov 2, 20251.0I was really disappointed with my recent order from Chipotle. The food arrived cold, and the red chimichurri sauce that was supposed to be on the side in two containers wasn’t sealed properly—it spilled all over the bag, making a mess. On top of that, the steak had bay leaves still in it, which should have been removed after cooking . Overall, a very disappointing experience.
- AKAlyssa KayeOct 31, 20251.0I was eating today and realized I found a bay leaf in my food .
- BLBernardo LucenaOct 29, 20255.0idk why people r expecting some restaurant type stuff this is chipotle, it’s consistent and reliable and tbh found it good as heck, lowkey the carne asada sucked , which is a issue for all branches not just white plains, anyway, they packaged my order well, had a big bag and gave me an extra tortilla too
- JPJ POct 25, 20251.0Look at the door says closes at 10pm. Go in 9pm get food told to go outside and eat because their closing and need to clean at 9:15pm owner do you know they close one hour early on a SATURDAY NIGHT? I ask the girl I just paid 25 dollars you can clean around us we won't leave a mess. No leave now. Should be fired for kicking costumers out 45 minutes early when they door clearly says closes at 10pm
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill in Downtown White Plains known for?
Chipotle Mexican Grill is a fast-casual restaurant that offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in White Plains?
It is located at 250 Main St, Westchester, White Plains, NY 10601, at the City Centre next to Five Guys.
What are the opening hours of Chipotle Mexican Grill in Downtown White Plains?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in White Plains offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in White Plains online?
You can order online via their website, https://order.chipotle.com/, or through the Chipotle app available in the Apple App Store.
Does Chipotle Mexican Grill in White Plains accept credit cards and offer catering?
Yes, Chipotle accepts credit cards and provides catering and catering delivery services.
Is Chipotle Mexican Grill in White Plains LGBTQ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers.
Are there any gyms near Chipotle Mexican Grill where I could work out before or after my meal?
Yes, Planet Fitness is a nearby gym where you can exercise before or after visiting Chipotle Mexican Grill.
What parking options are available near Chipotle Mexican Grill in Downtown White Plains?
LAZ Parking - 275 Main St Garage is nearby, providing convenient parking for your visit to Chipotle.
What other dining options are close to Chipotle Mexican Grill in Downtown White Plains?
Nearby dining options include Five Guys, Wild Fusion (Asian cuisine), TGI Fridays, and Frankie & Anthony's City Pizzeria for Italian food.