Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Downtown White Plains is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.8
829 reviews
5 stars
362
4 stars
209
3 stars
91
2 stars
48
1 star
119
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold food, undercooked items, and missing ingredients.
Service Issues
Many reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean dining areas and food prep stations.
Portion Sizes
Several customers noted that portion sizes were smaller than expected, leading to dissatisfaction with value.
Management Concerns
There were complaints about poor management and organization, with reports of running out of food items before closing.
JM
Jake McKenna
5 days ago
1.0
Walked in, only carnitas left. Waited 5+ min behind a group of kids loitering and taking forever. Got to the front, still no other options, employee just shrugs. Left with nothing. Absolute trash experience. Never coming back.
MP
Mario Pañi
Feb 16, 2026
5.0
Excelente
CC
Calvin
Dec 25, 2025
1.0
Ran out of fajitas, steak, chicken and corn almost two hours before closing. Portions only getting smaller.
MM
Matthew Mariella
Dec 22, 2025
2.0
This location is a joke the portions are exactly what the CEO on CNBC is trying to dance 🕺 around saying everything is fine portions haven’t changed that’s bull .
DS
D Sh
Dec 20, 2025
1.0
Event clearly states any sweater works but employee insists it has to be a Christmas theme sweater. Don’t have this event if you don’t want to honor it.