Business Details
About
Mexican Restaurant
Chipotle Downtown White Plains is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
825 reviews
5 stars
359
4 stars
209
3 stars
91
2 stars
48
1 star
118
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold meals, undercooked rice, and missing ingredients.
Service Issues
Many reviews highlighted poor customer service, including rude employees, long wait times, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean dining areas and food prep stations.
Portion Sizes
Several customers complained about small portion sizes, particularly for proteins, leading to dissatisfaction.
Management Concerns
There were multiple mentions of poor management and staffing issues, contributing to the overall negative experience.
- CCCalvinDec 25, 20251.0Ran out of fajitas, steak, chicken and corn almost two hours before closing. Portions only getting smaller.
- MMMatthew MariellaDec 22, 20252.0This location is a joke the portions are exactly what the CEO on CNBC is trying to dance 🕺 around saying everything is fine portions haven’t changed that’s bull .
- DSD ShDec 20, 20251.0Event clearly states any sweater works but employee insists it has to be a Christmas theme sweater. Don’t have this event if you don’t want to honor it.
- ALAna LeobardoDec 7, 20251.0The people playing around in the back gave me an oil vinaigrette with mad attitude the place looks a mess
- K2Kaya Shaw - 2PQD-CNov 20, 20253.0I recently placed a order today for pickup , and luckily my colleague offered to pick up my order. As he reviewed with a team member my order, upon me receiving my order items were missing. They offered to return to pick up the items missing which was my reward item that was missed and a bag of chips. Upon his arrival the team member was rude and not believing my items were missing. We don't work in walking distance enough to waste gas and mileage for a guac and chips to gain an incentive for something free. IDK if its because my colleague is of color who came to retrieve an missing item . No apologies to my colleague for an item missed by the team member. I felt this was unprofessional of the team member who was not understanding, but rush him out and handed the missing items.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill in Downtown White Plains known for?
Chipotle Mexican Grill is a fast-casual restaurant that offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Where is Chipotle Mexican Grill located in White Plains?
It is located at 250 Main St, Westchester, White Plains, NY 10601, at the City Centre next to Five Guys.
What are the opening hours of Chipotle Mexican Grill in Downtown White Plains?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in White Plains offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in White Plains online?
You can order online via their website, https://order.chipotle.com/, or through the Chipotle app available in the Apple App Store.
Does Chipotle Mexican Grill in White Plains accept credit cards and offer catering?
Yes, Chipotle accepts credit cards and provides catering and catering delivery services.
Is Chipotle Mexican Grill in White Plains LGBTQ friendly?
Yes, Chipotle Mexican Grill welcomes LGBTQ customers.
Are there any gyms near Chipotle Mexican Grill where I could work out before or after my meal?
Yes, Planet Fitness is a nearby gym where you can exercise before or after visiting Chipotle Mexican Grill.
What parking options are available near Chipotle Mexican Grill in Downtown White Plains?
LAZ Parking - 275 Main St Garage is nearby, providing convenient parking for your visit to Chipotle.
What other dining options are close to Chipotle Mexican Grill in Downtown White Plains?
Nearby dining options include Five Guys, Wild Fusion (Asian cuisine), TGI Fridays, and Frankie & Anthony's City Pizzeria for Italian food.