Business Details
About
Ice Cream Shop16 Handles
16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
285 reviews
5 stars
183
4 stars
71
3 stars
13
2 stars
5
1 star
13
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers reported issues with cleanliness, citing filthy conditions and poorly maintained machines.
Service Quality
Feedback on service was mixed; while some praised friendly staff, others reported rude interactions and poor customer service.
Product Quality
The quality of frozen yogurt was generally appreciated, but there were complaints about machines not working and flavors being unavailable.
Variety
Customers enjoyed the variety of flavors and toppings available, although some noted missing options.
Management Issues
Several reviews indicated dissatisfaction with new management, claiming a decline in standards and customer care.
- AMAnam MahmoodNov 29, 20255.0The best Froyo location ever. Not only is the staff amazing and friendly but the quality and cleanliness of the location is prime. We’ve been coming here for years and continue to do so. We’ve tried other locations which haven’t met the same standards as this one.
- FSFaisal ShariffOct 12, 20255.0Brilliant options. DIY.
- SOSaul OchoaSep 21, 20251.0Never ever set a review but this time i just had to share my side. This place a few years ago was fantastic… today nothing like I have ever experienced in any place. Only 2 of the machines “worked” … it was all liquid coming out. Topping bar a complete mess as they were reorganizing with there bare hands. As i was about to pay guy at the register very rude! To end it all the spoons he tried handing them to me with his dirty hands holding the scoop side of the spoon. Im shocked to the complete turn over of this business New Rochelle and Larchmont are a few minutes away and I will be taking my business there from now on.
- JMJennifer MarshallSep 7, 20251.0The store is absolutely filthy, not a clean surface in sight. Frozen yogurt all liquid. When we told the woman at the front the machines don't seem to be working properly, I saw her tinkering with the machine but put her bare, uncovered , unwashed hand directly onto the spout where the yogurt comes out. Honestly shocked this store doesn't have any health violations.
- SRSamantha RochaAug 12, 20254.0Frozen yogurt was good, service could’ve been friendlier
Frequently Asked Questions About 16 Handles
What types of desserts does 16 Handles in White Plains offer?
16 Handles offers a rotating menu of artisan frozen yogurt, ice cream, vegan soft serve, and other treats, along with an endless toppings bar.
Where is 16 Handles located in White Plains?
16 Handles is located at 361 Mamaroneck Avenue, White Plains, NY 10605, USA.
What are the operating hours of 16 Handles in White Plains?
16 Handles is open from 12:00 PM to 9:00 PM Monday through Thursday and Sunday, and from 12:00 PM to 10:00 PM on Fridays and Saturdays.
Can I place an order online for 16 Handles White Plains?
Yes, you can place an order online through their order page at https://orders.16handles.com/order-type.
What payment options are accepted at 16 Handles White Plains?
16 Handles accepts cash payments; debit card payments are also supported as they do not require cash only.
Is 16 Handles in White Plains wheelchair accessible?
Yes, 16 Handles has a wheelchair-accessible entrance for guests.
How can I contact 16 Handles in White Plains?
You can contact 16 Handles by phone at +1 914-607-7783 or via email at whiteplains@16handles.com.
Are there any Mexican restaurants near 16 Handles in White Plains?
Yes, nearby Mexican restaurants include Roof Taco and Salsa Picante, which are great options for dining before or after visiting 16 Handles.
What other dessert or ice cream shops are near 16 Handles in White Plains?
Baskin-Robbins is an ice cream shop nearby, providing additional dessert options complementary to your visit to 16 Handles.
What nearby beauty and salon services can I find around 16 Handles in White Plains?
Nearby beauty and salon services include Mimi S Nail Bar, Perfect Nails, Hair Studio Cipriano, Avanti Hair Salon, Fashion Nails, and Thao Hairstylist, allowing customers to combine indulgence with self-care visits.