Dunkin'

3.5
613 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westgate, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1482 Buffalo Rd, Westgate, NY
14624, United States

Hours

Reviews

3.5
613 reviews
5 stars
250
4 stars
125
3 stars
59
2 stars
46
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional service, with several instances of staff being dismissive or unhelpful.

Speed of Service

Numerous reviews highlighted consistently slow service, particularly in the drive-thru, with long wait times reported even when the location was not busy.

Order Accuracy

Customers frequently experienced issues with incorrect orders, including missing items and wrong food or drink preparations.

Cleanliness

Some reviews mentioned cleanliness issues within the facility, including dirty windows and unsanitary conditions.

Food Quality

While some customers enjoyed the food and drinks, there were complaints about inconsistent quality and items being unavailable.
  • JT
    Jon Taylor
    1 day ago
    5.0
    I ordered incorrectly, and Todd not only fixed it but was really nice about it and I got exactly what I wanted.
  • RS
    Royal Serve
    Dec 31, 2025
    5.0
    I rarely visit Dunkin’ — it’s usually my plan B when other options aren’t available. However, this location genuinely surprised me. The interior is well designed, comfortable, and works nicely for informal morning business breakfasts. The staff is friendly, attentive, and the service is fast and well organized, which makes the overall experience pleasant and easy.
  • KK
    Kash
    Dec 21, 2025
    5.0
    Only cash
  • NR
    Nelson Rodriguez
    Dec 13, 2025
    5.0
    The people are nice and all and order is correct. But why am I paying for large when I serving size that look small.
  • CL
    Christina Lawrence
    Dec 11, 2025
    1.0
    The person in drive thru was rushing my order not listening to what I asked for and rung me up wrong. When I asked for my money back he said no he can not give me my money back. I had to call the police to actually get my money back. after that he gave me my money and said don’t ever come here again. I’m not going to this was the worse dunkin service I ever had. Joshua 1061733 was the name on my receipt

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Westgate, NY?

Dunkin' in Westgate, NY operates every day from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery services?

Yes, Dunkin' offers delivery services from 4:30 AM to 7:30 PM daily.