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Dunkin'

3.5
(614 reviews)

Business Details

1482 Buffalo Rd, Westgate, NY
14624, United States
(585) 235-5120
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westgate, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1482 Buffalo Rd, Westgate, NY
14624, United States

Hours

Reviews

3.5
614 reviews
5 stars
251
4 stars
125
3 stars
59
2 stars
46
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Speed of Service

Many customers reported slow service, particularly in the drive-thru, with long wait times and orders often being incorrect.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including incorrect items and missing items, leading to customer frustration.

Cleanliness

Some customers noted cleanliness issues within the facility, including dirty windows and unsanitary conditions.

Food Quality

While some customers enjoyed the food and drinks, others reported inconsistencies in quality and preparation.
  • AB
    Amanda Baker
    Feb 5, 2026
    1.0
    The place is dirty but my real complaint is the lack of care for the drinks being made everytime I come here and try to order a frozen coffee they hand me a white drink ....any other dunkin location the coffee comes out tan (literally coffee) I dont understand the lack of care its wildly bad
  • JT
    Jon Taylor
    Jan 10, 2026
    5.0
    I ordered incorrectly, and Todd not only fixed it but was really nice about it and I got exactly what I wanted.
  • RS
    Royal Serve
    Dec 31, 2025
    5.0
    I rarely visit Dunkin’ — it’s usually my plan B when other options aren’t available. However, this location genuinely surprised me. The interior is well designed, comfortable, and works nicely for informal morning business breakfasts. The staff is friendly, attentive, and the service is fast and well organized, which makes the overall experience pleasant and easy.
  • NR
    Nelson Rodriguez
    Dec 13, 2025
    5.0
    The people are nice and all and order is correct. But why am I paying for large when I serving size that look small.
  • CL
    Christina Lawrence
    Dec 11, 2025
    1.0
    The person in drive thru was rushing my order not listening to what I asked for and rung me up wrong. When I asked for my money back he said no he can not give me my money back. I had to call the police to actually get my money back. after that he gave me my money and said don’t ever come here again. I’m not going to this was the worse dunkin service I ever had. Joshua 1061733 was the name on my receipt

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Westgate, NY?

Dunkin' in Westgate, NY operates every day from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery services?

Yes, Dunkin' offers delivery services from 4:30 AM to 7:30 PM daily.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
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