Business Details
About
Mexican Restaurant
Chipotle Westbury is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.3
173 reviews
5 stars
77
4 stars
17
3 stars
10
2 stars
11
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful.
Portion Sizes
Many customers complained about inconsistent and small portion sizes, often feeling shortchanged compared to other locations.
Food Quality
Feedback indicated issues with food quality, including cold meals, undercooked meat, and stale ingredients.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and food preparation areas.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service at certain times, indicating variability in experiences.
- VGVako Giginashvili4 days ago5.0Excellent food
- SMSatchel MurphyJan 6, 20261.0This is the worst Chipotle on the planet. Just save your money.
- JMJr’ MolinAJan 3, 20261.0Súper mal servicio, la gente como que obligada la tienen ahí ! Espere 5 min pa que me pregunten que quiero !!🙄
- AMalan moranDec 8, 20251.0Every single time I come to this establishment on old country road there's a worker there named Dylan he’s brown skin, about 5'9, skinny, and wears glasses, he gives the worst portions, barely any rice, chicken, guac and is always disrespectful to customers. He needs to be taught better customer service and manners.
- ACaud cDec 5, 20251.0I would like to rate 0 but since there is no zero. 1 star status is my rating. So there was only 2 of us and the server showed no interest in serving us. She walked away. When she returned she helped the person behind us paid for their food before we were served by someone else. From the moment we walked in we seemed to be invisible. There was no attempt to acknowledge our presence. Very bad customer service. We will not be eating at that Westbury location anymore.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Westbury offer?
Chipotle Westbury specializes in customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill located at 474 Old Country Rd, Westbury?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Westbury, NY?
Chipotle is located at 474 Old Country Rd, Westbury, NY 11590, USA.
How can I order food online from Chipotle Mexican Grill in Westbury?
You can order online through their official ordering website at https://order.chipotle.com/ or use the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill in Westbury have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What are some nearby places I can visit after dining at Chipotle in Westbury?
After your meal, you might visit Unique Thrift for thrift and vintage shopping, or stop by The UPS Store for printing and shipping needs — both are close by.
Are there any nearby places where I can get my car serviced when visiting Chipotle in Westbury?
Yes, nearby you can find Carstyleworks for auto customization, Elegant Motors for auto parts and sales, and Auto Gallery Imports offering automotive repair services.
Is there a gym or fitness center near Chipotle Mexican Grill in Westbury?
Yes, Relentless Strength and Performance, LLC, a gym and health coaching center, is located nearby if you're interested in fitness before or after your meal.
How can I contact Chipotle Mexican Grill in Westbury for any inquiries?
You can reach them by phone at +1 516-699-0715 or via email at NY.3860.Westbury@chipotle.com.
Where can I find Chipotle Mexican Grill on social media?
Chipotle Westbury is active on Facebook (facebook.com/chipotle), Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube for updates and promotions.