Taco Bell

3.0
196 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1175 Union Rd in West Seneca. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1175 Union Rd, West Seneca, NY
14224, United States

Hours

Reviews

3.0
196 reviews
5 stars
68
4 stars
20
3 stars
28
2 stars
11
1 star
69

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food quality inconsistencies.

Customer Service

Feedback highlighted a mix of friendly and rude staff experiences, with several complaints about unprofessional behavior and poor service.

Wait Times

Numerous reviews mentioned excessively long wait times for both drive-thru and mobile orders, often leading to frustration.

Food Quality

While some customers praised the food as fresh and good, many others expressed disappointment with cold, soggy, or poorly prepared items.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of training, contributing to the overall negative experience.
  • YY
    Ya Ye
    2 days ago
    1.0
    The first time I ordered food after a 2nd shift, they forgot both of the tacos that one of us ordered. Got home at 1230 to not have the food we paid for, now 2nd time doing a mobile order, says it will be ready in 5-8 minutes, to then arrive at the store pull up to the drive through and be told to pull around front and they will bring it out is crazy. We ordered ahead to come and pick it up and then this happens and we waited over 10 minutes for 4 things
  • JQ
    Jahlique Quarles
    Nov 14, 2025
    1.0
    Chips were crumbled to dust and food was overall disappointing. Ridge road location 100x better
  • TK
    Tom K
    Oct 25, 2025
    3.0
    Food was a bit disappointing. Got it home (not far) and it was cold and soggy. Not what I expected from taco bell.
  • MM
    Matt
    Oct 22, 2025
    1.0
    We are done going to this location and are going to just start going to the farther away one. Ordered mobile pickup, got told to pull around front and wait, along with several other cars. Waited a while for the food, and when it finally came out, we were just so ready to leave that we drove off. Didn’t register until we got home that they didn’t give us our drinks. We open our bag, they didn’t give us the hot sauce packets, or the avocado salsa we paid for, and they gave me a basic $2 taco instead of the $5 cheesy Gordita crunch that was ordered. Tired of the constant screw ups here
  • MH
    Mason Hawke
    Oct 21, 2025
    5.0
    Food was good and ready quickly. Friendly staff, put up with me being very tired and confused

Frequently Asked Questions About Taco Bell

What are the regular operating hours for the Taco Bell at 1175 Union Rd, West Seneca?

Taco Bell in West Seneca operates from 9:00 AM to 1:00 AM Monday through Wednesday and Sunday, and extends until 2:00 AM Thursday through Saturday.

Does this Taco Bell location have a drive-through service, and what are its hours?

Yes, there is a drive-through available with the same hours as the restaurant: 9:00 AM to 1:00 AM on Monday through Wednesday and Sunday, and 9:00 AM to 2:00 AM Thursday through Saturday.