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Subway

4.2
(208 reviews)

Business Details

1032 Union Rd, West Seneca, NY
14224, United States
(716) 677-5832
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local West Seneca Subway® Restaurant at 1032 Union Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1032 Union Rd, West Seneca, NY
14224, United States

Hours

Reviews

4.2
208 reviews
5 stars
140
4 stars
27
3 stars
12
2 stars
8
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.

Food Quality

While some reviews noted issues with portion sizes and food consistency, many others appreciated the freshness and taste of the subs.

Cleanliness

The restaurant was frequently described as clean, although there were occasional mentions of cleanliness issues in specific areas.

Order Accuracy

Several customers reported positive experiences with order accuracy, while others expressed frustration with incorrect or incomplete orders.

Staff Attitude

Feedback was mixed regarding staff attitudes, with some customers experiencing rudeness while others praised the friendliness and professionalism of the employees.
  • MO
    Matt Olka
    Feb 15, 2026
    1.0
    Can't give this place a lower score...almost always mess something small up. But this time I have finally had it. Placed online order. Go pick it up. Get home. 1 sub missing tomato and banana peppers. The other sub. Missing the 3 dollars worth of bacon. And not toasted... drive all the way back. At this time it's 5:30 on Sunday. Doors are locked. Look in side and the older guy who made the subs is cleaning up. I knock on window. He locks up. I hold the sub up and tell him he messed up the order. All I get is a 🤷‍♂️ followed by him turning his back to me. I have not only wasted time on this tonight. I know have to find time tomorrow...what a joke.
  • TM
    Tori Marie
    Feb 6, 2026
    1.0
    Horrible experience. Me and my partner wanted to get something quick to eat. The male with bright pink dyed hair ignored us while he was making subway sandwich orders placed through their mobile app. If I am eating at your location in PERSON You should be able to serve me first. A terrible, lifeless, expression was on this man's face the WHOLE time. Felt so awkward that we just had to leave. I truly don’t understand how this location is still up and running.
  • BT
    B T
    Nov 28, 2025
    5.0
    I have been to Subway locations in multiple states but this one is near the top. Always clean, friendly staff and decent tasting food. They always get the order correct which is another plus
  • JJ
    Josh
    Nov 11, 2025
    5.0
    Very chill guy when I walked in for my pickup order using a coupon, even reassured me and promised me he packed my sub with veggies like my note said. I can absolutely attest to the fact that this sub is heavy and packed and made correctly too!! Versus the orchard park location i normally went to, this one had better reviews and that showed immediately. Better atmosphere, fresher ingredients it seems, plenty of people to help each other out seemingly, and overall just a good spot in the area. Will definitely be coming back here as my main subway! Nice find for me, as I've had issues with other places either not listening to my note, somehow getting my simple subs wrong, or otherwise just some kind of issue generally. sometimes I had success but overall unreliable with the other location, so thank you to the people who made my sub today! Appreciate you all and I'll for sure return in the future! It's only a few minutes further out anyways.
  • MH
    Michele Hornick
    Nov 10, 2025
    5.0
    My daughter and I stopped in the store after a very long day. Nina R. was exceedingly sweet, kind, and patient with us. Our whole experience was wonderful.

Frequently Asked Questions About Subway

Where is Subway in Southgate Plaza located?

Subway is located at 1032 Union Rd, Erie, West Seneca, NY 14224, in Southgate Plaza.

What are the operating hours of Subway at Southgate Plaza?

Subway at Southgate Plaza is open Monday to Wednesday and Saturday from 9:00 AM to 10:00 PM, Thursday and Friday from 8:30 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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