Business Details
About
Mexican Restaurant
Chipotle Palisades Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
383 reviews
5 stars
186
4 stars
90
3 stars
44
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and flavorful, though there were complaints about cold, undercooked, or poorly prepared items.
Customer Service
Service quality varied significantly; while some staff were noted for being friendly and helpful, many reviews highlighted rude or inattentive employees.
Cleanliness
Several reviews pointed out cleanliness issues, including dirty tables and unsanitary food handling practices.
Order Accuracy
There were multiple complaints about missing items in orders and running out of key ingredients, leading to customer dissatisfaction.
Overall Experience
While some customers expressed loyalty and positive experiences, others reported severe dissatisfaction, indicating inconsistency in service and food quality.
- ZAZiafat Arfat2 days ago1.04 people in kitchen and one person serving on front
- SMStephen MartinezOct 30, 20255.0This is by far my favorite Chipotle location in Rockland/Westchester County! The food is always fresh, flavorful, and consistently well prepared. Special shoutout to Tommy, who was extremely professional and went above and beyond to make sure my order was perfect. His friendly attitude and great customer service truly stood out and made my experience even better. I’ll definitely be coming back!
- AFAaron FriedmanSep 7, 20255.0Food is great. Vas prepared my online order and it was great. Vas provided great customer service as well, he is a role model for all service industry workers.
- KQKristin QuillAug 24, 20255.0Great, friendly service and a deliciously put together bowl during lunch today! Thanks!
- SMSusan MorerAug 19, 20251.0online order # MJ2-1AF imagine ordering Mexican food and they don’t even bother to put the tortillas in the order. In addition this order arrived ice cold, and it was not the delivery person‘s fault delivery person picked up the order in time delivered in time this food was old and cold and missing tortillas. In addition the plastic container with the salad dressing was filled a quarter of the way you can’t contact chipotle because they only have contacting the prepper and after you tell them what’s missing in the order they don’t care they don’t contact you. They don’t try to replace it. this was the worst food order in history. people just don’t care anymore. bogus response from the company below you see this is what companies do here on Google reviews they have the contact information for the reviewer and they do not reach out in my case I put the order number, they know EXACTLY who ordered They always say hey reach out blah blah blah we’ll make it right hey, I did reach out however the only way you can contact is via the prepper. I did that and I told them what the issue was. There was zero response and they thanked me for my input, trying to rectify an issue with your company is impossible you have my order number you can track down my contact information . customer service needs improvement. next step is the credit card company to challenge the charge and inability to contact the company for resolution.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Palisades Center offer?
Chipotle Mexican Grill offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill at Palisades Center?
The restaurant operates from 10:45 AM to 8:00 PM Monday through Thursday, extends to 9:30 PM on Friday and Saturday, and closes at 7:00 PM on Sunday.
Does Chipotle Palisades Center provide delivery and pickup services?
Yes, Chipotle offers both in-store pickup and delivery services for customer convenience.
Where exactly is the Chipotle Mexican Grill located within Palisades Center?
It is located at 1000 Palisades Center Drive, West Nyack, NY 10994, near Best Buy inside the Palisades Mall.
How can I order food online from Chipotle at Palisades Center?
You can order online via their official order link at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
What commitment does Chipotle have regarding the quality of its ingredients?
Chipotle follows its 'Food with Integrity' principles by using only 53 real ingredients, prioritizing humane and sustainable farm sourcing without artificial colors, flavors, or preservatives.
Is Chipotle Palisades Center an LGBTQ+ friendly establishment?
Yes, the restaurant welcomes LGBTQ+ customers and promotes an inclusive environment.
What nearby food options are available around Chipotle at Palisades Center?
Nearby eateries include Qdoba Mexican Grill, Kung Fu Tea (bubble tea and fast food), Tony Roma's (American restaurant), East Japanese Restaurant, and Crepes Celestes Palisades (bakery and French cuisine).
What entertainment options are near Chipotle at Palisades Center for visitors to enjoy?
Visitors can enjoy the Palisades Mall Movie Theater for cinema experiences or visit ClimbZone Palisades for sports and recreation activities nearby.
Are there shopping options near Chipotle in Palisades Center if I want to shop after dining?
Yes, shoppers can visit stores like American Eagle Outfitters, Zara, Forever 21, Abercrombie & Fitch, and Miniso located close to Chipotle within the Palisades Center.