Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local West Islip Subway® Restaurant at 282 Higbie Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I placed an online order for a few sandwiches, chips, and drinks, applying a coupon along with rewards dollars I had legitimately earned through their loyalty program. When I arrived to pick up my order, the employee decided to call me out in front of other customers, pointing to my receipt and making a snide comment about using "too many discounts" and that "not everything is free."
This was incredibly unprofessional and embarrassing. I used promotions that Subway themselves offered - a coupon they distributed and rewards I earned by being a loyal customer. There's absolutely no reason to shame a customer for using the discounts the company provides. If there was an issue with how the discounts were applied in the system, that's not my fault and certainly shouldn't have been handled by publicly humiliating me.
To make matters worse, the sandwiches were poorly made and tasted awful. Between the terrible customer service and subpar food quality, I won't be returning to this location. I'd recommend finding a different Subway where they actually appreciate their customers rather than belittle them for participating in their own promotional programs.
DP
Deanna Pancho
Dec 5, 2025
5.0
I went to this subway today @10am the guy working made an EXCELLENT sub and got to use my $6.99 coupon ! Very clean and excellent service .
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2cupquan
Dec 4, 2025
5.0
Rocky good guy and good New York based subway and restroom very nice and clean
TT
Tyjedre16
Nov 24, 2025
1.0
I go in and purchase the 6.99 meal of the day get charged for the soda and the cookies on top of the sandwich and when i say i ordered the meal of the day the guy behind the counter argues yea thats what he did. How does a 6.99 meal of the day turn into $13
VC
Victoria Croce
Oct 26, 2025
2.0
It was the only thing I ate all day. Had food poisoning for the 1st time in my life. Hit me later that evening.