Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve West Islip, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported unfriendly and rude behavior from staff, with several instances of poor customer service.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with customers expressing frustration over repeated mistakes.
Service Speed
Numerous reviews highlighted slow service, particularly during busy times, leading to long wait times for customers.
Food Quality
Mixed feedback on food quality, with some customers enjoying specific items while others reported stale or poorly prepared food.
Cleanliness
Concerns raised about cleanliness, including reports of unsanitary conditions in the restaurant.
DA
Danielle Anderson
1 day ago
2.0
My order is messed up 3/4 times I go there And my drinks pretty simple but how do I get a drink with oatmilk and I end up getting a served black coffee, staff is pretty nice tho
JH
Jennifer Hernandez
Feb 22, 2026
1.0
I’ve been here a few times and the staff that works here are not friendly. Last time I order through mobile app and went to the drive thru window and the lady at the window only handed my order didn’t even greeted or say have a nice day. I find it extremely rude since she did greeted the customer in front of me and the other time I went in the for an ice cream scoop as my birthday reward from Baskin Robin app, the lady at the register gave me a nasty look with an attitude!
AR
Ana Romero
Jan 13, 2026
1.0
Unfriendly staff.
FV
FLAVA Vicious
Dec 8, 2025
1.0
Can not wait till this dd is gone and replaced with a Starbucks. Absolutely trash from the nasty attitudes from staff to the store never having anything in stock. At this point it's the owners fault for not checking his staff. Let's not get started on how many times I made it home to find out they put whatever they wanted in the box. HOPE THIS PLACE GETS SHUTDOWN SOON 🙏
LM
Lisa Maushay
Nov 7, 2025
2.0
I was on my way to work and stopped in quick for some Halloween donuts. There was a lady sweeping. I thought she was the cleaning lady, but no, when she finished, she helped me. She made me stand there and wait while she swept the floors. Then I asked for the Halloween donuts and she just put in any random donuts. I had to have them all changed.
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