Arby's

3.7
363 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
20 Erie Station Rd, West Henrietta, NY
14586, United States

Hours

Reviews

3.7
363 reviews
5 stars
134
4 stars
99
3 stars
57
2 stars
23
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, unhelpful staff, and order inaccuracies.

Food Quality

Mixed reviews on food quality; some enjoyed it while others found it cold or poorly prepared.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Pricing

Customers frequently noted that the food was overpriced, especially for the quality received.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported rude or indifferent service.
  • DD
    Dana
    Dec 24, 2025
    1.0
    THERE IS NO ARBY'S AND NO 24 HR RESTAURANT OPTION AT THIS LOCATION!
  • JW
    Josh Woods
    Aug 9, 2021
    1.0
    Absolutely outrageous with so many of the service centers being closed for renovations us truck driver have even more of a limit on food stops during our travel and this is now the second week in a row that your establishment has "terminal outage" so now for those who don't carry cash not only have to pay the over inflated cost to dine on the thruway "which is total hogwash to begin with" but now also have to pay a extra $3.50 at the atm if we want to eat given the next service center with food is just over 50 miles down the road this gives anyone very little options!!!!! This is true highway robbery at its finest even when it happens to be repaired I doubt I'll support this establishment in the future
  • BR
    Blanca Rivera
    Sep 4, 2019
    3.0
    I had the brisket sandwich. I had never eaten here before. I am not a fan of globs of mayonnaise. This sandwich had way too much. It dripped out. I would definitely go again and request no mayonnaise and no bacon. The brisket is very tasty on without them.
  • NL
    Nic Lang
    Aug 3, 2019
    3.0
    Needed an update
  • AW
    Allan Wheelock
    Jan 16, 2019
    5.0
    Meat treat