Dunkin'

3.3
322 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

12165 State Route 9W, West Coxsackie, NY
12192, United States
(518) 731-1555
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Coxsackie, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12165 State Route 9W, West Coxsackie, NY
12192, United States

Hours

Reviews

3.3
322 reviews
5 stars
109
4 stars
68
3 stars
41
2 stars
29
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback varied on staff friendliness; while some praised individual employees, many noted unprofessional behavior and a lack of urgency.

Food Quality

Several customers complained about burnt food and stale donuts, indicating inconsistency in food preparation.

Location Management

Reviews suggested poor management practices, including understaffing and lack of organization, contributing to overall dissatisfaction.
  • JM
    Jennifer Milano
    Oct 5, 2025
    1.0
    They are slow and never have whipped cream for the frozen coffees. Its honestly ridiculous.
  • PP
    Pepe
    Sep 23, 2025
    1.0
    CANNOT RECOMMENT THIS PLACE, ONLY IF YOU LIKE THE PEOPLE WORKING HERE TO DESIDE WHAT YOU GET. WE DID ORDER BLACK COFFEE HOT AND A LATTE HOT. WE DID RECIEVE MILKCOFFEE AND ICED LATTE TOGETHER WITH OLD HASHBROWNS - BAGELS HAVE BEEN OK. SO SUMMARIZING OUR EXPERIENCE TIM HORTONS 👍 DUNKIN DONUTS 👎 - MY WIFE LOVES SPANISH LATTE NOT AVAILABLE - NO MORE DD IN USA AND WE ARE VERY DISSAPOINTED.
  • ND
    Nickolas Deacon
    Sep 12, 2025
    5.0
    Amazing location, amazing staff, they deserve the best!
  • WG
    William Gates
    Aug 20, 2025
    5.0
    Great coffee and donuts.
  • SB
    stephanie beck
    Aug 13, 2025
    1.0
    One of the worst Dunkin’s to stop at. Worst customer service, employees stand around talking while you wait at the counter to be helped. Not friendly at all
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in West Coxsackie, NY?

Dunkin' in West Coxsackie is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.