Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1900 Empire Blvd in Webster, NY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Feedback on food quality was mixed, with some praising the pizza while others complained about undercooked or poorly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unkempt dining areas.
Staff Attitude
Customer experiences varied significantly, with some praising friendly staff while others reported rude or unprofessional behavior.
Order Fulfillment
Numerous complaints about orders being delayed, incorrect, or not ready when promised.
ES
Erin S
Feb 11, 2026
2.0
Overwhelming amount of oregano seasoning. Asked for extra sauce barely got any.
JS
Jason Swarts
Jan 26, 2026
5.0
Went there to buy a pizza
MM
markell mims
Jan 13, 2026
5.0
Decent place kids love it
PF
pat fuller
Jan 9, 2026
2.0
Filthy, light bulbs out, little to nothing salad bar, out off pepper, had to ask for tableware, ( they found one) in back, tables still had food on them, not picked up, streaked windows.
Cashier was nice and tried her
ID
Indepth Democracy
Dec 21, 2025
1.0
Let the waiting customers know when each order comes up! Why am I constantly having to go back up and babysit the staff to make sure that my food has not been put on the shelf? The last 10 times I’ve ordered from this location. I’ve had to walk back up to the counter and give them my name, they then turn and pull the pizza off a rack That they have put it on instead of calling out my name, or asking the only sitting customer in the entire establishment if in fact, I am Reynolds. I would then say yes they would hand me the pizza and I would leave. Instead with no customers in the building, they all go about chatting and laughing and looking at their phones and my family sits home waiting hungry after I work at 85 hour work week. I’m not sure why this staff can’t get this right. Let the people waiting know when each and every Pizza comes out so there is no mistake made. Communication is key in the food industry. Why can’t the person up front let the worker in back that a certain customer is here for pickup, then ask hat person lets the front know “that order for Reynold is up,It’s easy. Write a name on a dry race board. Tell someone. Write it on a receipt. That way when the pizza comes up, it doesn’t get put on the shelf to sit with the others, leaving the already waiting customer waiting even longer. It just makes zero sense to me the way they’re doing things in there. I’ve worked in the restaurant industry for over 40 years and I’ve never seen anything like the lack of communication with this staff. I’m a 15 year customer and this issue is new. It’s simple, when a customer gives you the name and you tell them 2 minutes , once the pizza comes up tell them. It’s easy. It works. We use it at my place. We are busier. Write em down if you can’t remember. Don’t put the pizza on the rack having NOT checked to see if I’m there. So I wait , then when I remind them of my wait hey grab it from the rack as if i haven’t been waiting. This is food people pay for with their hard earned cash. If I leave and get there early I should not leave with a 15 min old pie. Communicate better. This one thing would fix the problem. As soon as the pizzas come out and you cut and box them you scream out loud the order if someone is there for the pick up, they will then say hey it’s me you do not put the pizza that someone has been waiting 10 minutes for on a rack and have them wait 10 more minutes. It just is not what you do in the food industry. Food needs to be eat within a certain amount of time after being made guys!
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