Pizza Hut

3.8
382 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1900 Empire Blvd in Webster, NY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Cash onlyNot available

Location

Pizza Hut
1900 Empire Blvd, Webster, NY
14580, United States

Hours

Reviews

3.8
382 reviews
5 stars
199
4 stars
65
3 stars
34
2 stars
19
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about undercooked pizza, missing items, and overall dissatisfaction with taste.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.

Management Concerns

Several reviews suggested a need for better management and organization, as many customers felt overwhelmed by the chaotic environment.
  • PF
    pat fuller
    3 days ago
    2.0
    Filthy, light bulbs out, little to nothing salad bar, out off pepper, had to ask for tableware, ( they found one) in back, tables still had food on them, not picked up, streaked windows. Cashier was nice and tried her
  • JN
    J N
    Dec 26, 2025
    1.0
    If you aren’t going to accept Grubhub orders, then get off of Grubhub. I waited 2 hours (figured I lived far enough away and it was busy) and the order was cancelled as unfulfillable 2 minutes before eta. 2 hours wasted and nobody is going to eat now because you waited til the last minute to tell Grubhub you weren’t filling the order. This is horrible.
  • ID
    Indepth Democracy
    Dec 21, 2025
    1.0
    Let the waiting customers know when each order comes up! Why am I constantly having to go back up and babysit the staff to make sure that my food has not been put on the shelf? The last 10 times I’ve ordered from this location. I’ve had to walk back up to the counter and give them my name, they then turn and pull the pizza off a rack That they have put it on instead of calling out my name, or asking the only sitting customer in the entire establishment if in fact, I am Reynolds. I would then say yes they would hand me the pizza and I would leave. Instead with no customers in the building, they all go about chatting and laughing and looking at their phones and my family sits home waiting hungry after I work at 85 hour work week. I’m not sure why this staff can’t get this right. Let the people waiting know when each and every Pizza comes out so there is no mistake made. Communication is key in the food industry. Why can’t the person up front let the worker in back that a certain customer is here for pickup, then ask hat person lets the front know “that order for Reynold is up,It’s easy. Write a name on a dry race board. Tell someone. Write it on a receipt. That way when the pizza comes up, it doesn’t get put on the shelf to sit with the others, leaving the already waiting customer waiting even longer. It just makes zero sense to me the way they’re doing things in there. I’ve worked in the restaurant industry for over 40 years and I’ve never seen anything like the lack of communication with this staff. I’m a 15 year customer and this issue is new. It’s simple, when a customer gives you the name and you tell them 2 minutes , once the pizza comes up tell them. It’s easy. It works. We use it at my place. We are busier. Write em down if you can’t remember. Don’t put the pizza on the rack having NOT checked to see if I’m there. So I wait , then when I remind them of my wait hey grab it from the rack as if i haven’t been waiting. This is food people pay for with their hard earned cash. If I leave and get there early I should not leave with a 15 min old pie. Communicate better. This one thing would fix the problem. As soon as the pizzas come out and you cut and box them you scream out loud the order if someone is there for the pick up, they will then say hey it’s me you do not put the pizza that someone has been waiting 10 minutes for on a rack and have them wait 10 more minutes. It just is not what you do in the food industry. Food needs to be eat within a certain amount of time after being made guys!
  • CR
    Cathy Reyes
    Nov 9, 2025
    5.0
    My favorite place 🤩
  • SQ
    Sal Quattrocchi
    Sep 1, 2025
    1.0
    As a doordasher i dread going to this place as food is never ready then they will mark the order as ready for pickup when the food isnt ready as this ruins are customer rating and are very unprofessional when dealing with customers I have did many deliveries from this place and has been the same each time I advise everyone to avoid this place

Frequently Asked Questions About Pizza Hut

What are the delivery hours for Pizza Hut at 1900 Empire Blvd, Webster, NY?

Delivery service is available daily from 10:00 AM to 11:00 PM, except on Friday and Saturday when it extends to midnight.

Can I dine in at the Webster Pizza Hut location?

Yes, the dine-in hours are from 10:30 AM to 10:30 PM Monday through Thursday and Sunday, and until 11:30 PM on Friday and Saturday.