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Five Guys

4.4
(743 reviews)

Business Details

927 Holt Rd., Webster, NY
14580, United States
(585) 872-1746
https://restaurants.fiveguys.com/927-holt-rd

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 927 Holt Rd. in Webster is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
927 Holt Rd., Webster, NY
14580, United States

Hours

Reviews

4.4
743 reviews
5 stars
467
4 stars
173
3 stars
53
2 stars
25
1 star
25

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the burgers and fries for being delicious and fresh, though some noted inconsistencies in cooking and seasoning.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and slow order fulfillment.

Cleanliness

While many customers found the restaurant clean, some reported issues with the bathroom and overall cleanliness during their visits.

Pricing

Many customers felt the prices were high for the portion sizes, leading to mixed feelings about the value for money.

Staff Friendliness

Some reviews commended the friendliness and helpfulness of the staff, while others reported negative interactions.
  • JB
    Jessica Bright
    Feb 6, 2026
    2.0
    I typically really enjoy Five Guys and have been to this location before, and never had an issue. The food was fine, but the employees were clearly under the influence of Marijuana not only were they visibly high, but after a few minutes into our meal the entire dinning area began to reek of weed, and me and my husband could see them giggling and laughing about it. Not only is it gross to be having a family dinner with the smell and atmosphere of a frat house, but deeply concerning to be eating food made by people who are under the influence. I know marijuana is legal now, and maybe management is okay with it, but overall it just really ruined my experience.
  • MF
    Moe F
    Jan 20, 2026
    4.0
    Came to grab some food because a friend was running late to a job. Needed a place to grab a quick bite and use the bathroom. Arrived on site around 5:15pm. One of the two double doors was locked. No sign. Made me feel silly. Maybe one table taken. Was greeted politely by a young man moping the floor. Walked back to bathroom. Bathroom was clean overall. Soap dispenser is mounted at eye level. Weird. It’s a palm push dispenser, it’s meant to be at sink level. Also not mounted to the wall properly. Sink handle was visibly dirty. Paper towel dispenser did not work and was not stocked. Ran up to the counter, still only myself and one table in the whole facility. Everyone appeared to be working diligently. Austin took my order quick and smooth. I grabbed soda from the machine, some napkins and ketchup from the counter and sat down till my food was ready. Table I picked was clean. I did notice that the music was pretty loud, almost too loud to have a genuine conversation if I were to come with someone. While waiting for my order business picked up. Around 6-7 people were also waiting for food. Staff was handling it well. Grabbed my food and sat back down. Burger was cooked perfectly, fries were good, the right amount of salt. I finished my food and left. The only gripe I have truly about a place like this, after not eating out for maybe a year is. $24 for a burger fry’s and a drink? Then you have the audacity to have the card reader ask me to tip? Tip for what? The service I was already paying for? Maybe I’m out of touch but I can see why a lot of food establishments are dying.
  • MM
    Megg
    Jan 5, 2026
    4.0
    Burger was still really pink in the middle, fries were either wayyyy to mushy or wayyy to hard. They put fries in little brown sandwich slips now instead of the nice white cups in the brown paper bag. And they also didn't put my sauces on the side with my no bun burger... we love 5 guys but as of late its not been the same.
  • JS
    Jean Shigley
    Dec 22, 2025
    4.0
    We love their food. It seemed to be a bit pricey since the last time we were there. Bit so is everything. It was clean and quick so great for taking my 4 yr old grandson. He was impressed with the amount of fries he got.
  • JB
    Jeremy Bebernitz
    Dec 11, 2025
    5.0
    The two guys who were working when I was there were the definition of great team work. The burgers for done just right. Best part is i got to to have the leftover fries from my meal, heat them up in an air fryer and they are just as good as when they are fresh.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

How many restaurants does Five Guys have?

As of January 2026, we have more than 1,900 locations in over 24 countries!

Brand Certified Facts from Five Guys

This information is certified by Five Guys and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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