Five Guys

4.4
739 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 927 Holt Rd. in Webster is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
927 Holt Rd., Webster, NY
14580, United States

Hours

Reviews

4.4
739 reviews
5 stars
465
4 stars
172
3 stars
53
2 stars
24
1 star
25

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and fries for being delicious, fresh, and flavorful, although some noted issues with saltiness and consistency.

Service Experience

While many reviews highlighted friendly and efficient service, there were notable complaints about staff attitude and order accuracy.

Pricing

Several customers mentioned that the prices are on the higher side, making it less likely for them to visit frequently.

Cleanliness

Most reviews indicated that the restaurant was clean and well-maintained, contributing positively to the dining experience.
  • MM
    Megg
    Jan 5, 2026
    4.0
    Burger was still really pink in the middle, fries were either wayyyy to mushy or wayyy to hard. They put fries in little brown sandwich slips now instead of the nice white cups in the brown paper bag. And they also didn't put my sauces on the side with my no bun burger... we love 5 guys but as of late its not been the same.
  • JS
    Jean Shigley
    Dec 22, 2025
    4.0
    We love their food. It seemed to be a bit pricey since the last time we were there. Bit so is everything. It was clean and quick so great for taking my 4 yr old grandson. He was impressed with the amount of fries he got.
  • JB
    Jeremy Bebernitz
    Dec 11, 2025
    5.0
    The two guys who were working when I was there were the definition of great team work. The burgers for done just right. Best part is i got to to have the leftover fries from my meal, heat them up in an air fryer and they are just as good as when they are fresh.
  • CM
    christe mammarello
    Dec 10, 2025
    3.0
    Food seems to be popular. I have only tried the fries, they are good, but very expensive. You are however paying for fresh cut potatoes.
  • WM
    William Moore
    Nov 15, 2025
    5.0
    Amazing food!!! If your looking for a fast food vibe with the quality of a delicious restaurant, look no further!!! Price was a little more than fast food but definitely worth it!!! And the fries....OMG!!! I ordered a small fry and got half a bag full which I ABSOLUTELY LOVED!!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.