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Dunkin' Zero
Brand Certified

Dunkin'

3.9
(276 reviews)

Business Details

873 Holt Rd, Webster, NY
14580, United States
(585) 872-3580
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Webster, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
873 Holt Rd, Webster, NY
14580, United States

Hours

Reviews

3.9
276 reviews
5 stars
131
4 stars
68
3 stars
30
2 stars
16
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and poor customer interactions.

Order Accuracy

Many reviews highlighted issues with incorrect orders and inconsistent drink quality, leading to customer dissatisfaction.

Atmosphere

The atmosphere was noted as unprofessional at times, with complaints about management behavior and staff morale affecting customer experience.

Wait Times

Customers frequently mentioned long wait times, particularly in the drive-thru, impacting their overall experience.

Product Quality

While some customers enjoyed the coffee and donuts, others reported issues with freshness and preparation, indicating a lack of consistency.
  • KC
    Kyle C
    Jan 18, 2026
    1.0
    I go here every weekend. The average wait time is 8-15 minutes.
  • NA
    Nicholas Matthew Ancelin
    Dec 29, 2025
    5.0
    God bless these staff members
  • MB
    MK B
    Dec 10, 2025
    1.0
    The manager, Makayla, was shockingly rude, and the disrespect I experienced was completely overwhelming. I have never encountered someone in customer service who made me feel so dismissed and uncomfortable. This Dunkin’ has gone downhill fast since the previous crew left, and it’s heartbreaking to see how badly things are being handled now. Upper management urgently needs to step in and address how poorly this store is being run.
  • EM
    Elizabeth Michelle
    Dec 2, 2025
    1.0
    I’ve always enjoyed visiting this Dunkin’ because the staff used to be cheerful, friendly, and outgoing. Recently, however, the atmosphere has changed noticeably. The employees seem discouraged, the service less professional, and it’s rare to see a manager present. Letting Kelly go was a mistake—she was one of your strongest team members.
  • JW
    JD W.
    Dec 1, 2025
    1.0
    I visited Dunkin today and was shocked to hear Kelly was fired. She was the best most genuine employee I've seen in my two years coming here. My husband and I always appreciated her. No idea why this store would let one of their best employees go.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Webster, NY?

Dunkin' in Webster, NY is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 7:00 PM on Sunday.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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