Business Details
About
Sandwich Restaurant
At DiBella's, our goal is to make the best sub sandwich you've ever had!
Location
Hours
Reviews
4.4
398 reviews
5 stars
269
4 stars
74
3 stars
23
2 stars
8
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and accommodating staff, others reported rude service and poor handling of orders.
Food Quality
Many customers enjoyed the subs and cookies, highlighting the freshness and taste, but there were complaints about incorrect orders and inconsistency in preparation.
Order Accuracy
Several reviews noted issues with order accuracy, particularly with online orders, leading to frustration among customers.
Atmosphere
The atmosphere received positive remarks for cleanliness and space, but some customers experienced a lack of greeting and attentiveness from staff.
Speed of Service
Service speed varied significantly; some customers reported quick service, while others experienced long wait times and delays.
- DDDragonPrototype1 day ago1.0Order large sub. Extra meat. Sub felt skinny. Went home, opened it up. Barely any meat. Little mayo and barely any oil. Mostly bread. What happen to a good sub. I ordered LTO. No lettuce no tomatoes and onion. Never going here again. I even tipped the kid
- CCCharlene Cullen-Schoepfel6 days ago5.0Dibella's in Baytowne Plaza is always staffed by hardworking and personable employees. The food is always delicious. The restrooms and seating areas are clean! General Manager Chad takes pride in all aspects of managing DiBella's Subs.
- JWJohn. WozniakNov 11, 20255.0Stopped in on a busy Friday afternoon. Order was made in a very reasonable amount of time. The amount of meat on the sub was exactly what we wanted from a 20$ large sub. Other places that charge the same put half the meat on if that. We were very pleased and the sub tasted amazing. Putting the sub we had next to a sub from Rubino would be night and day. We will be going back here for some time to come. Thank you!
- BSBrad SmithNov 8, 20255.0Good cheese steak subs. Great rolls, fair amount of steak. The staff was friendly and attentive.
- AOAlisa M OldacreOct 25, 20251.0Restaurant was dirty, bathroom was disgusting, and two of the three employees we dealt with were incredibly rude. Our sandwich was improperly made, and our order was incorrectly written. Won't be back.
Frequently Asked Questions About DiBella's Subs
What type of cuisine does DiBella's Subs offer?
DiBella's Subs specializes in making the best sub sandwiches you’ve ever had.
Where is DiBella's Subs located?
DiBella's Subs is located at 1900 Empire Boulevard, Webster, NY 14580, USA.
What are the regular business hours for DiBella's Subs?
DiBella's Subs is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sundays from 11:00 AM to 7:00 PM.
Does DiBella's Subs have special holiday hours?
Yes, DiBella's Subs is closed on November 27, 2025 and December 25, 2025. It opens from 10:00 AM to 5:00 PM on December 24, 2025, from 10:00 AM to 7:00 PM on December 31, 2025, and from 11:00 AM to 9:00 PM on January 1, 2026.
How can I view the menu or place an order at DiBella's Subs online?
You can view the menu at https://www.dibellas.com/menu and place orders online at https://order.dibellas.com/.
What social media platforms can I follow DiBella's Subs on?
DiBella's Subs is on LinkedIn, TikTok (@dibellassubs), Facebook, and Instagram (@dibellassubs).
What nearby fitness options are available around DiBella's Subs?
Orangetheory Fitness, a gym and boot camp venue, is nearby. You can enjoy a workout there and then grab a delicious sub sandwich at DiBella's.
Are there any nearby places to grab coffee before or after visiting DiBella's Subs?
Yes, Starbucks, a popular coffee shop and smoothie bar, is close by for your coffee or smoothie needs.
What other food options are near DiBella's Subs?
Nearby you can find Salads Etc., offering salads and soups, and Taco Bell for Mexican fast food.
Is there a pharmacy nearby DiBella's Subs where I can stop after lunch?
Yes, CVS Pharmacy is nearby, where you can pick up prescriptions or other pharmacy items after enjoying your meal.