Brand Certified
Dairy Queen Grill & Chill
4.1(1028 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
919 Hard Rd, Webster, NY
14580, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(585) 671-0122
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
1,028 reviews
5 stars
527
4 stars
273
3 stars
102
2 stars
58
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
While many customers enjoyed the food, there were complaints about items being served cold or not prepared correctly.
Customer Service
Feedback on staff interactions was mixed; some praised friendly service while others noted rudeness and lack of attentiveness.
Cleanliness
The cleanliness of the restaurant was generally noted positively, though some reviews mentioned issues with sticky tables and unsanitary conditions.
Pricing
Several customers felt that prices were high for the quality of food received, leading to dissatisfaction.
- BBBeth BurlapFeb 8, 20261.0A cockroach ran across the counter by the pop machine. I ended up asking for bottled water instead.
- CCCatherineFeb 5, 20265.0I had a great experience in the drive through. Staff was so friendly, they offered me different options I didn’t know were available. I ordered the Valentine’s Day cupcake sundae and it was awesome!! Can’t wait to go back.
- ARAmy RoweJan 24, 20263.0Just a burger and drink
- T9thederpypikachu 98Jan 8, 20265.0This location is always very quick and almost always gets orders correct - it's only been once or twice that minor errors on food has happened (cheese on hamburgers mostly). The drive through is usually pretty fast outside of the occasional backup from rush times. Food is always hot too. Probably the best DQ location I've been to in Rochester.
- WRWilfredo RosarioJan 8, 20265.0Delicious 😋 amazing burger 😋
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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