Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
1,024 reviews
5 stars
527
4 stars
273
3 stars
101
2 stars
58
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times and poor service, particularly in the drive-thru, with some stating they waited over 30 minutes without receiving their orders.
Food Quality
While some customers enjoyed the food, others complained about it being cold, improperly prepared, or overpriced, leading to mixed reviews on overall food quality.
Staff Attitude
Feedback on staff attitude was mixed; some customers praised friendly and helpful employees, while others reported rude service and a lack of attentiveness.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly in the dining area and with food handling practices, raising concerns about hygiene.
Value for Money
Customers expressed dissatisfaction with pricing, noting that some items felt overpriced for the quality received.
- T9thederpypikachu 984 days ago5.0This location is always very quick and almost always gets orders correct - it's only been once or twice that minor errors on food has happened (cheese on hamburgers mostly). The drive through is usually pretty fast outside of the occasional backup from rush times. Food is always hot too. Probably the best DQ location I've been to in Rochester.
- WRWilfredo Rosario4 days ago5.0Delicious 😋 amazing burger 😋
- MMMeggJan 5, 20265.0Love DQ and already can't wait for our next visit!!
- CNCharlie NahhDec 5, 20255.0The food was delicious, but the service is what has me writing this review. Had an issue with my order and the manager I think her name was Kate or Katie was very attentive and through and resolved the issue with no headache. Will definitely be back!
- JNJake NealDec 2, 20255.0The gentleman at the counter was great. Very friendly knowledgeable and was a pleasure to talk to. Will be coming back (hr drive) because of this experience.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and DQCakes.com ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill in Webster, NY?
The restaurant is open Monday to Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday and Saturday from 10:00 AM to midnight.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill offer seating options for families and children?
Yes, the location is family-friendly and provides booster seats, high chairs, outdoor seating, and wheelchair accessibility, making it good for kids and families.
Can I order food online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering features.
Where is Dairy Queen Grill & Chill located?
It is located at 919 Hard Rd, Webster, NY 14580, United States.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Taco Bell, Popeyes Louisiana Kitchen, Bill Gray's, and Burger King, providing a variety of dining options close to Dairy Queen Grill & Chill.
Are there convenient transportation or government offices near Dairy Queen Grill & Chill?
Yes, the Eastside Monroe DMV Office is nearby, which may be convenient for customers handling vehicle or driver's license matters.
Can customers find hotels or accommodations near Dairy Queen Grill & Chill?
Yes, Fairfield Inn and Suites by Marriott Rochester East is located nearby for guests seeking lodging options.
What nearby places can I visit for shopping or recreational activities around Dairy Queen Grill & Chill?
You can visit Webster Plaza for shopping, empire lanes for bowling, and Ridge Park Softball Fields for sports and recreation close to Dairy Queen Grill & Chill.