Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
1,018 reviews
5 stars
520
4 stars
274
3 stars
101
2 stars
58
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times and poor service, particularly in the drive-thru, with some experiencing rudeness from staff.
Food Quality
While some customers enjoyed the food, others complained about it being overpriced, poorly prepared, or not fresh.
Cleanliness
The restaurant was noted for being clean by some, but there were also reports of unsanitary practices, particularly regarding food handling.
Customer Experience
Several reviews highlighted positive interactions with staff, but overall customer experience was marred by inefficiencies and service delays.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to the quality and service received.
- TSTim SpearesNov 2, 20254.0Tasty, fair price
- ACAnita COct 16, 20251.0I haven't even made it up to the window right now and am writing this review. This is not a review about the food. This is about the service. No happy order-taker. No thank you. Wait and wait and wait to even have them ready to take the order. To the manager, it's time for some re-training of your staff! Drive thru is horrible. On a positive note, while I sat at the window - not even greeted, I could see inside and it actually looked quite clean! Tristan, u are allowed to look happy and smile.
- JAJoseph ArganbrightOct 5, 20255.0I wish they still offered orange Julius like other locations have but they are still excellent
- WTWilmont TerrySep 27, 20255.0DQ hard rd. service was great. My wife had a problem with her order. Chuck took care of me and was very nice. Food was fixed right and service from chuck and Casey was on point. Go to this DQ they will make it right. Thanks again.
- PMPetra MichelsSep 7, 20255.0Nice place and very kid friendly inside. Good food and ice cream Sundays are Amazing.
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, Grillburgers®, and DQCakes.com ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill in Webster, NY?
The restaurant is open Monday to Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday and Saturday from 10:00 AM to midnight.
Is there a drive-thru service available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering and pickup.
Does Dairy Queen Grill & Chill offer seating options for families and children?
Yes, the location is family-friendly and provides booster seats, high chairs, outdoor seating, and wheelchair accessibility, making it good for kids and families.
Can I order food online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering features.
Where is Dairy Queen Grill & Chill located?
It is located at 919 Hard Rd, Webster, NY 14580, United States.
What nearby restaurants can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Taco Bell, Popeyes Louisiana Kitchen, Bill Gray's, and Burger King, providing a variety of dining options close to Dairy Queen Grill & Chill.
Are there convenient transportation or government offices near Dairy Queen Grill & Chill?
Yes, the Eastside Monroe DMV Office is nearby, which may be convenient for customers handling vehicle or driver's license matters.
Can customers find hotels or accommodations near Dairy Queen Grill & Chill?
Yes, Fairfield Inn and Suites by Marriott Rochester East is located nearby for guests seeking lodging options.
What nearby places can I visit for shopping or recreational activities around Dairy Queen Grill & Chill?
You can visit Webster Plaza for shopping, empire lanes for bowling, and Ridge Park Softball Fields for sports and recreation close to Dairy Queen Grill & Chill.