Business Details
About
Mexican Restaurant
Chipotle Webster Towne Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
390 reviews
5 stars
207
4 stars
66
3 stars
39
2 stars
13
1 star
65
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's cleanliness issues, with dirty tables and overflowing trash cans being common complaints.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unprofessional, leading to a mixed experience for customers.
Food Quality
Customers frequently noted inconsistencies in food quality, including small portions, missing ingredients, and poorly prepared items.
Order Accuracy
Many reviews mentioned problems with order accuracy, including wrong items being served and missing components in both in-person and online orders.
Management Issues
Several customers expressed dissatisfaction with management, citing poor handling of complaints and operational issues, such as being out of key ingredients.
- KDK DNov 4, 20254.0If Kristi didn’t show up, this place would be closed! Working alone, PILES of dishes, garbage overflowing, and working ALONE! She works like 3 people…and it shows bc she’s hustling through the line alone at 9pm on a Tuesday. Hopefully she gets paid for her ambition. Said the owners’ not here and makes their employees pick up the slack alone. Hopefully they give her the option to close at 8pm like the empire place so they can clean. Out of a lot of items. Ridiculous they stay open with no food.
- JHJessica HillmanNov 4, 20255.0Kristi was wonderful! She was so friendly and personable even during a very busy time. She went above and beyond to give us a great experience. We will definitely be returning.
- YPYT- PhuL_ShadowsNov 3, 20251.0Found this piece of wood in my bowl 9/15/25 contacted service now by email they offered just a refund for that bowl or free entrees completely unacceptable this is obviously a Food safety incident free entrees or 25$ gift card isn’t gonna cut it will be calling corporate again because they don’t answer by email smh don’t think this is being taken seriously as it should be still haven’t got info on what it is or where it came from. this definitely needs more attention I’ll understand if it was hair and then yea a refund on that bowl or free entrees but I could have cut my throat or worse as it was in my mouth smh ….
- SRSara RoeNov 2, 20255.0It took me until last week to try Chipoltle for the first time ever. Was always against giving it a chance due to the e.coli issue they had YEARS ago. Well, a coworker convinced me to order with her last week, and I went in to order. I encountered Kristy at the ordering line and she was literally awesome. Explained how everything works and encouraged me to try some options. She was right! What she suggested was delicious. So much so that because of her suggestions and how good they were and how great her customer service was , I decided would try them again. Yet again I had the pleasure of getting helped by Kristy and all I can say is she is consistent each time with quality customer service. As someone who owns a small business in this town I can appreciate good customer service and will be continuing to visit this establishment now, thanks to her.
- PFPragmatic FanaticOct 28, 20251.0I placed an online order for pickup. They had run out of straws and utensils. When I asked for more, the cashier shrugged and said she had other customers to take care of. The quesadilla meals for my young kids were just heaped into a bowl, so they must’ve been out of kids containers too. Also had to go back to ask for the juice boxes that they left out of our order. My son had wanted to eat there, but it was loud, chaotic, and the tables were a mess, not to mention the lack of utensils. So we had to leave and take our meal home. Very disappointing overall.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Webster Towne Center?
Chipotle Mexican Grill at Webster Towne Center is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Webster Towne Center offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Webster, NY?
It is located at 927 Holt Rd, Webster, NY 14580, in the Webster Towne Center.
Can I order Chipotle online for this location?
Yes, you can order online through their official site or their app, with links available at https://order.chipotle.com/ and on the Chipotle app.
What types of food does Chipotle Mexican Grill at Webster Towne Center serve?
They serve customizable Mexican-inspired dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What payment options are available at this Chipotle location?
Chipotle Webster Towne Center accepts credit cards and offers gift cards as payment options.
Is the Chipotle Webster Towne Center location LGBTQ+ welcoming?
Yes, the location welcomes LGBTQ+ individuals.
What popular stores and services are located near Chipotle in Webster Towne Center?
Nearby stores include Sephora, HomeGoods, Bed Bath & Beyond, Kohl's, and PetSmart, offering a variety of shopping options from beauty to home goods and pet supplies.
Are there any fitness or recreational facilities near Chipotle at Webster Towne Center?
Yes, LA Fitness is nearby, providing gym and fitness services, ideal for customers who want to combine their visit with a workout.
What nearby dining options are available around Chipotle Webster Towne Center?
Nearby dining options include Five Guys for burgers, Tropical Smoothie Cafe for smoothies and casual eats, and Starbucks for coffee and light bites.