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Brand Certified

Chipotle Mexican Grill

3.7
(412 reviews)

Business Details

927 Holt Rd, Webster, NY
14580, United States
(585) 872-1431

About

Mexican Restaurant
Chipotle Webster Towne Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
927 Holt Rd, Webster, NY
14580, United States

Hours

Reviews

3.7
412 reviews
5 stars
210
4 stars
66
3 stars
38
2 stars
17
1 star
81

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including small portions, cold food, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff and long wait times for orders.

Cleanliness

The restaurant's cleanliness was a common concern, with multiple mentions of dirty tables and overflowing trash.

Inconsistent Experience

While some customers praised specific employees for their service, many noted a decline in overall experience and consistency at this location.
  • BM
    Brett Mikkelson
    6 days ago
    1.0
    These guys are min-maxing to the point of saving two cents on rice with quarter scoops. I’m ordering double rice, double chicken, double-wrapped, with guacamole. I don’t care what the price is. $18 for a burrito, whatever. But if I’m spending $18 on a takeout burrito, I expect it to actually have some quantity. Otherwise, what am I even doing here? I could go to literally any other restaurant and get better food, better service, and a larger portion. Especially when the shift manager is making the burritos like it’s coming out of her own paycheck. The only time I get a decent burrito here is when they’re training someone and that person scoops like they’d actually want to be served. Then the manager either “corrects” them, takes over, or you never see them again.
  • GE
    Grant Edwards
    Feb 21, 2026
    1.0
    The absolute worst chipotle I have ever been to. The girl they had working the front was the worst food service employee I’ve ever witnessed. Horrible.
  • AG
    Andre Gross
    Feb 21, 2026
    1.0
    Super small proportions today, very disappointed. Nothing like $12 for a half full bowl.
  • OK
    Ozzy K
    Feb 16, 2026
    1.0
    as someone who gets chipotle every day anytime I go in when they first open up the staff always is super rude and makes my food with an attitude, and I understand people can have bad days and we are all human and we may not wake up on the right side of the bed but it’s one thing if it happens once or twice it’s another thing if it happens every single day the management needs a serious attitude adjustment for staff specifically at this location
  • AA
    Anonimowy
    Feb 4, 2026
    2.0
    Anyone who has the cilantro gene knows it’s unbearable to eat at all. I have this gene, and I love chipotle so I’ve always gotten the rice without it without problem. The nice man taking my order was extremely helpful and went to grab the rice, and while doing so a VERY rude tall man who was playing on his phone btw yelled at him in front of everyone to never do that again and just say no. Ordering the rice without cilantro is such a normal request I’ve never had someone get so mad about it before. He needs to check himself immediately

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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