Brand Certified
Chipotle Mexican Grill
2.6(305 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1838 Empire Blvd, Webster, NY
14580, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(585) 670-6003
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/webster/1838-empire-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4043
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Penfield Empire Blvd is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.6
305 reviews
5 stars
79
4 stars
37
3 stars
19
2 stars
25
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their friendliness, many reported poor service, including rude interactions and unhelpful staff.
Order Accuracy
Numerous reviews highlighted consistent issues with incorrect orders, missing items, and poorly prepared food.
Operational Issues
Frequent complaints about the location being closed during business hours, unprepared food, and understaffing were noted, leading to long wait times and frustration.
Cleanliness
Several customers mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
Food Quality
While some customers enjoyed the food when it was available, many reported issues with freshness, portion sizes, and overall quality.
- TDThomas DFeb 11, 20261.0This place is 5 mins from my house and I will never go here again. I had my burrito that honestly looked like prison food.
- LALizzy AmiranaFeb 4, 20261.0Food is poor quality, staff is in a bad mood and SLOW. Ordered online and never even got my food
- TTT P (Thanksalotguy4571)Jan 24, 20265.0Excellent customer service at the counter
- JSJulia SicilianoJan 21, 20261.0Barely cooked rice, and forgot my chips and 🥑
- AAAlexJan 16, 20265.0Tracy at the drive window is the star of that store. The most polite and warming person ive ever encountered at any chain. Please keep her no matter what you have to do. Instead of driving home wondering how botched my order usually is that interaction alone if my food is completely messed up I wouldn't care. Customer Service you dont see anymore ANYWHERE.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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