BayTowne Wine & Spirits

4.6
226 reviews

About

Liquor StoreWine Store
Count on BayTowne Wine & Spirits for a unique assortment of wine, spirits, cider, and sake — as well as everyday favorites — with guidance from our experienced staff. In 2021, we moved from our former location across BayTowne Plaza into our beautiful, freshly renovated 10,000 sqft superstore. We make shopping easy, with knowledgeable staff ready to answer questions and offer recommendations for in-store shopping and various ways to get your items when you buy online: in-store pickup, curbside pickup, delivery up to 15 miles from our store, and shipping across states.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

BayTowne Wine & Spirits
1900 Empire Blvd, Webster, NY
14580, United States

Hours

Reviews

4.6
226 reviews
5 stars
179
4 stars
28
3 stars
9
2 stars
5
1 star
5

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and knowledgeable, contributing to a welcoming atmosphere.

Selection Variety

The store is noted for its extensive selection of spirits, wines, and unique products, appealing to liquor enthusiasts.

Customer Service

While most reviews highlight excellent customer service, some customers expressed dissatisfaction with specific staff members or management changes.

Pricing

Customers generally found the prices to be reasonable and competitive, with some noting good deals on hard-to-find items.

Store Environment

The new location received positive feedback for its clean, organized layout and aesthetic appeal.
  • JS
    Jamie Stevenson
    Nov 1, 2025
    2.0
    Baytowne W&S was my go-to since opening the new store. Since the move to the new space, almost everyone has been friendly and helpful. Unfortunately, the “almost” is due to the woman with longer dark hair, glasses, sour puss, and poor demeanor; she needs to get over herself. I’ll never return if there’s a chance I’d have to deal with her.
  • AS
    Adam Smith
    Aug 30, 2025
    5.0
    Excellent selection and friendly staff. We were looking for a hard to find gin and there it was. Great presentation and atmosphere.
  • ML
    MICHAEL LANGAN
    Aug 1, 2025
    5.0
    THEY CARRY THE HARTWALL ORIGINAL LONG DRINK
  • MG
    mike gerard
    Jun 16, 2025
    5.0
    Great selection for a local liquor store.
  • WW
    W1tchb1tch
    Jun 11, 2025
    1.0
    Went into today around 8pm with my daughter was asked how i was doing by the young kid at the register who was sitting down and then immediately laughed at which i dont know what was so funny but there were other customers in the store right near him when he did that so it was embarrassing and also very immature especially when i have my kid with me who heard it as well.

Frequently Asked Questions About BayTowne Wine & Spirits

What are the regular delivery hours for BayTowne Wine & Spirits?

BayTowne Wine & Spirits offers delivery service Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Which pickup and delivery services does BayTowne Wine & Spirits provide?

They provide in-store pickup, curbside pickup, and delivery services up to 15 miles from the store, with options for online shipping across states.