Subway

Reviews

• LB

  Lisa Briggs

  Jun 3, 2019
  1.0
  Today 6/3/19 I stopped in with other people to have lunch. As soon as we're walked in a line started to form. The man behind the counter asked are u all ordering together? We thought he meant our order was all together so we all stated no its separate. Immediately I could tell he was angry so I asked would you like to make all of our subs together and just cash us out separately? He spoke in a very angry tone and said "I just asked you that!!" Once I paid and the man walked away i grabbed a cup because i ordered a meal. He comes over quickly and loudly says "I just told you the fountain doesn't work, your need to get a bottle!" I told him I didnt hear him. He said nothing and walked away. Around 2pm another employee walks in and immediately the man behind the counter was irate!! Screaming at the poor man in front of multiple customers who then had to wait while he screamed about how he was only to cover one person's shift and not be covering his! The other employee stated he was early in a quiet and professional tone. The irate employee continued to yell that he had already confirmed with another employee that he was supposed to be there at 1pm. The quiet man started walking to the back around the counter kind of looking at the irate man very shocked! The man yelling stated he was not playing with him and to come on!! The quiet man walked to the back and came back out with an envelope and walked out. The man behind the counter then left the line of customers to get on the phone directly through the doorway behind the cash register. Once he was done he came back to the line and completed orders. Another man walked in and he told the man that the other employee just got there walked in and walked out and he didnt know why. He didnt know what was going on. Due to that statement I decided to write this to help the quiet employee incase the irate employee doesn't tell the whole truth. Regardless if he was late or not he handled himself in a professional manner unlike the other staff member who obviously doesn't know a thing about customer service, how to treat people or how to handle a stressful situations. The entire issue should have been talked about after the line was taken care of. I hope if the irate employee continues to work for them they give him more help because he cant handle a line by himself and makes customers feel very rushed and uncomfortable
• YL

  Yannick van Leeuwen

  Aug 16, 2018
  5.0
  Good!

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