Dunkin'

3.9
707 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Watkins Glen, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
311 S. Franklin St, Watkins Glen, NY
14891, United States

Hours

Reviews

3.9
707 reviews
5 stars
361
4 stars
138
3 stars
75
2 stars
38
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and disinterested staff, with many experiences highlighting slow service and incorrect orders.

Food Quality

The quality of food and drinks was inconsistent, with several complaints about stale items, incorrect orders, and poor taste.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty bathrooms and unclean dining areas.

Staffing Issues

The location appears to be consistently understaffed, leading to long wait times and closed lobby access.

Customer Experience

While some customers had positive experiences with friendly staff, many others reported negative interactions and a chaotic atmosphere.
  • JH
    Joanne Heck
    Nov 13, 2025
    3.0
    Been to this location a few times...ordered a couple different drinks. The specialty drink was awful and an iced coffee was not great...I don't recommend this location unfortunately
  • CG
    C. Gallagher
    Oct 28, 2025
    3.0
    Awkward driving/parking lot had average service nothing to write home about. Stop at this location about once a month when drivng through.
  • MH
    Mike Halpin
    Oct 17, 2025
    1.0
    I ordered a bagel with cream cheese at the drive through, I didn't check my bag before leaving ( my fault) When go
  • EE
    Equus Equinox
    Oct 13, 2025
    1.0
    TLDR : bad food, lots of items unavailable, bad service, drinks came back wrong, we don't live here - but wouldn't back if we did. Girl taking our order was not friendly, we asked for a mix of pumpkin spice and blueberry munchkins and she nearly slid them across the table onto the floor. The munchkins are barely iced and have a weird flavor to them. Almost every member of staff had ear buds in, which may be the reason for why our orders got mixed up, plus it's extremely unprofessional. My husband and I ordered the same exact drink, but they were made differently - not sure how that works. Luckily one guy was trying to provide helpful service when we questioned the milk we had in one of them, I'm lactose intolerant and cant risk drinking any kind of milk product. Every worker had an some kind of attitude or just seemed disinterested, it's just oozing at this place.
  • TD
    Tom Detrick
    Aug 29, 2025
    5.0
    Everyone behind counter was so polite, bagel wasn’t stale, makes good good visit

Frequently Asked Questions About Dunkin'

What are the holiday season specialties currently available at Dunkin' in Watkins Glen?

Dunkin' is featuring holiday specialties like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.

What are the operating hours for Dunkin' in Watkins Glen, NY?

The store is open from 5:00 AM to 9:00 PM Monday through Wednesday and Friday through Sunday, and 5:00 AM to 7:00 PM on Thursdays.