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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(388 reviews)

Business Details

318 19th St, Watervliet, NY
12189, United States
(518) 274-1930
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Watervliet, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
318 19th St, Watervliet, NY
12189, United States

Hours

Reviews

3.8
388 reviews
5 stars
183
4 stars
75
3 stars
55
2 stars
19
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and food preparation areas.

Product Quality

Customers frequently complained about incorrect orders, burnt coffee, and food items not meeting expectations.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are positive experiences at this location.
  • GZ
    G Zapata
    Feb 26, 2026
    1.0
    Very mean people told me I had a attitude and she than did not serve us on purpose and she remade it and we got ice cold coffee 2 times when it was spouses be hot coffee
  • PM
    PJ Moss
    Feb 20, 2026
    1.0
    FEBRUARY 20, 2026 at 510pm. I was just in there and got a drink asked for light ice and she gave me a full cup of ice. I took the drink went to the trash and took the ice out. It went down to a half of cup. The guy then told me to get out or he will call the cops. I said for what. He said be cause I put ice in his trash ca tha he just changed. Then in front of another customer started swearing and telling the cashier. Call the cops. She just put ice in my trash can, and it's gonna get all over the place. And I said, I was going to get a refund, and he says, you can get it some other way. But I waited there and I got my refund, and I told him, I will never come back here again. This isn't the first time i've had a problem here. Every time we go there, we have some kind of attitude coming back at us. Or they mess up our order. He started swearing saying the F word and more. Then he said I was being rude and he needed me out right now. I will be getting ahold of the owner about this. To top it off I went to the bathroom before this happened and the toilet paper was o the floor...EWWW. they never clean and it's sad cause despite all the rudeness I would go there with my kids weekly. NEVER WILL I COME HERE AGAIN. . BOTH WERE RUDE IN THE END. It doesn't give me a option to post a picture
  • VY
    Vernon Young
    Feb 6, 2026
    1.0
    The service here really was awful . I placed a mobile order online because I know it’s usually busy at this time, when I tell them I’m picking up the lady told me they only do Mobile orders in the store not through the drive thru(which is not true) so I have to wait in a busy line just so I could pull back around and park. Then when I get inside all of the employees are just talking and laughing. No one acknowledges me & I have to ask for my order, just for them to finish their conversation then give me my order. Overall a horrible experience and now I know in the future to Never put in a pre order
  • RH
    Rosemarie Hebert
    Jan 17, 2026
    5.0
    I RUN ON DUNKIN'S
  • KB
    Kevin Bauer
    Dec 30, 2025
    1.0
    I wish I could share a photo omg I had a large clump of hair in my bagel. Thank GOD I opened it before to see how much butter I got. Wasn’t even like human hair it looked like cat or dog hair

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Watervliet, NY?

Dunkin' in Watervliet, NY is open daily from 5:00 AM to 8:00 PM.

What special seasonal drinks does Dunkin' offer during the holiday season?

They offer the NEW Cookie Butter Cloud Latte, as well as the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the NEW Berry Sangria Refresher.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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