Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Watertown, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 121 Western Boulevard for the ultimate SONIC experience!
Location
Hours
Reviews
3.2
1,661 reviews
5 stars
488
4 stars
339
3 stars
260
2 stars
159
1 star
415
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with long wait times for orders and poor staffing levels.
Food Quality
While some customers enjoyed the food, many reported issues with food quality, including cold items and incorrect orders.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, contributing to a negative dining experience.
Cleanliness
The establishment was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.
Management Issues
Many reviews pointed to poor management and staffing decisions, leading to operational inefficiencies and customer dissatisfaction.
- DBDarren BoshaneDec 18, 20251.0Pulled up to the drive through ordering screen, waited for 5 minutes for someone to at least acknowledge me. I had assumed the ordering screen was not working, so I backed up and pulled into the next stall over. Finally someone acknowledged me and said they'd be right with me. Waited another 10 minutes. Decided to just pull to the window since I was only ordering a drink, surely they could just put my order in. Employee opens the window, and asks if I have an online order. I said no and asked for the drink, she proceeds to tell me "you're gonna have to pull around to order" in the snarkiest tone and instantly closes the window. Mind you, this place was dead, no cars but me in the drive through, no reason to be this slow at service. Decided wasn't worth ordering and left, will not be returning.
- LSLou SeiterNov 29, 20253.0Unbelievably slow for noon on a weekday with hardly any customers. Food was good. No one gave me or offered a receipt.
- JTjason towneNov 11, 20253.0Service is better than expected for a fast food place the food is average but you don't go there looking for top notch food I would go again
- EEerikNov 7, 20252.0Cant place an order with doordash or Uber eats at 9PM on a Friday night?
- RPRodney PierceNov 7, 20251.0Wait forever , it's not their gas. They don't care. Inconsiderate BUNCH. EVEN WALK INS ARE FOREVER ??? THEY KILL THE COW OUT BACK , IT DOES TAKE TIME LADIES AND GENTLEMEN....ITS AN ONGOING SITUATION TOOOOO SAY THE LEAST. MAY GOD HELP THIS ESTABLISHMENT. LETS ALLLL PRAY TOGETHER....