Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,047 reviews
5 stars
400
4 stars
241
3 stars
167
2 stars
81
1 star
158
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Service Quality
Mixed reviews on staff friendliness and service speed, with some praising helpfulness while others report rudeness and long wait times.
Food Quality
Inconsistent food quality, with reports of cold or poorly prepared items, including raw patties and old fries.
Cleanliness
Concerns raised about unsanitary conditions in the restaurant, particularly in the bathrooms.
Management Issues
Multiple reviews highlight poor management and operational inefficiencies, contributing to negative customer experiences.
- LSLiz Smith6 days ago1.0Every time I go something is wrong. Why keep going? I stop going then mistakenly try again and it's still the same result.
- SSSanaiyahNov 7, 20251.0Disgusting. Absolutely gross. Never should someone bite into “chicken” or a “burger” and something bursts that’s not meat, meat juice, sauce, or fat. Either way these places need to be taken down.
- JBJ BOct 30, 20251.0Ordered a Large Meal #10 Monopoly pieces are missing. Fries were old. Charged for me extra sauce when I didnt recieve it. Ice coffee was a Days Old. Very sad.
- JLJames LukasiacOct 22, 20251.0Tried to get a Caramel frappe 30 mins before they closed and they said they already cleaned the blender so they couldn't. Next time they should make the app say it's out of stock. I drove all the way here for it to be turned down Will definitely take my business to arsenal Street instead from now on.
- BUBaby UziOct 21, 20251.0this mcdonald’s sucks so bad don’t ever go to this mcdonald’s just go to arsenal street because they always messing up food i found a price of hair in my food and my food was messed up i asked for a refund and they refused to give me one management sucks rudest workers ever
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Watertown, NY?
McDonald’s is open from 5:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on weekends.
Can I get delivery service from McDonald's in Watertown, NY?
Yes, McDonald's offers delivery every day from 6:00 AM to 11:45 PM, including same-day and no-contact delivery options.
Does this McDonald's location have a drive-thru? What are the hours?
Yes, there is a drive-thru available. It operates from 5:00 AM to 11:00 PM Monday through Thursday, and till midnight on Friday and Saturday; on Sunday, it's open from 6:00 AM to 11:00 PM.
What payment options are accepted at the McDonald's on 1809 State St?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa at this location.
Where can I find the full menu of McDonald's Watertown online?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order from McDonald’s Watertown?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store.
What services does McDonald’s offer at the Watertown location?
They offer Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
What nearby places can I visit before or after eating at McDonald's on State Street?
You can visit the Watertown Eye Center for eye care, or stop by Kinney Drugs convenience store nearby. Northland Plaza shopping center is also close for shopping excursions.
Are there health and wellness services near McDonald's Watertown?
Yes, nearby options include LUXE, An Aesthetic Studio for medical spa services, Good Fortune Asian Massage for massage therapy, and Cosmetic & Laser Surgery for beauty treatments.
What are some convenient stores and gas stations close to McDonald's at 1809 State St?
Cumberland Farms and Fastrac are nearby convenience stores and gas stations where you can fuel up or shop before or after your meal at McDonald’s.