Kinney Drugs

3.7
73 reviews
Kinney Drugs Storefront

About

Drug StoreGeneral StoreConvenience StorePrescription DrugsKinney Drugs
Kinney Drugs is a 100% employee-owned regional chain of full-service pharmacies and retail stores. Pharmacy services include: free prescription delivery, immunizations (COVID-19, flu, shingles, and pneumonia), pet prescriptions, medication flavoring, free Medicare Part D plan comparisons, and mobile/online and telephone refills. Retail includes over-the-counter medications, personal care, convenience, beauty, household supplies, pet supplies, apparel, Lottery, and more. Most stores also offer blood pressure readings, photo services, Western Union, bill pay, and money orders. The company offers deals, points, and surprises for its tHRiVe Rewards loyalty program members. Founded in 1903 in Gouverneur, NY, Kinney Drugs now has 95 locations across NY and VT.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Kinney Drugs
1729 State St., Watertown, NY
13601, United States

Hours

Reviews

3.6
31 reviews
5 stars
19
4 stars
1
3 stars
0
2 stars
2
1 star
9
  • CH
    Cory Hall
    Dec 22, 2025
    1.0
    When I showed up for my prescription they said it would 20 minutes,when I return they said at 15 more minutes,then when I get home I realize they do not give you the paper with side effects on it.So I call them and they say they don't do that anymore and that there is a qr code...
  • BC
    Brooke Chase
    May 19, 2025
    1.0
    This pharmacy needs help with their quality of staff. Nothing but frustration every month trying to get my medications delivered. The actual pharmacists can be helpful but everyone I deal with trying to get transferred to the pharmacy is rude, ignorant and have no business working customer service. Absolutely ridiculous the amount of time I spend frustrated on the phone. Something goes wrong every month. They're deliberately rude to me because I refuse to use the automated system that isn't user friendly and eventually transfers me to the pharmacy anyway so they are rude to me for trying to save myself time. I also have no idea what is going on with their delivery service but there is no one showing up when they are scheduled for delivery. I got a phone call today from them telling me that I needed to pick up my prescription within 24 hours or it would be returned to the shelf. I called them to tell them I would pick it up and it wasn't even ready and no apology for not delivering!The convenience of the delivery service is obviously no longer available so I have no reason to keep tolerating the awful customer service so I'll be inconvenienced by this place one more time because I have to switch pharmacies. I wouldn't recommend this pharmacy to anyone.
  • AC
    April Clobridge
    Sep 19, 2022
    5.0
    Very clean and organized. Welcoming staff and pharmacy personnel very knowledgeable.
  • TF
    That Spooky Family
    Dec 18, 2016
    5.0
    Very polite staff, never had a negative experience w the employees or pharmacists!

Frequently Asked Questions About Kinney Drugs

How can I manage my prescriptions?

Sign up for an online account or download the Kinney Drugs mobile app to refill and track prescriptions, sign up for text notifications, and get medication reminders.

How can I schedule a vaccine appointment?

Schedule an appointment online by visiting https://kinneydrugs.com/locations/appointments/