Brand Certified
Five Guys
4.5(1068 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
1290 Arsenal Rd., Watertown, NY
13601, United States
Certified by Five Guys • Mar 01, 2026
(315) 221-4258
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/1290-arsenal-rd
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1290 Arsenal Rd. in Watertown is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.5
1,068 reviews
5 stars
722
4 stars
235
3 stars
61
2 stars
18
1 star
32
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries, noting their freshness and flavor, although some mentioned issues with overcooked or poorly seasoned fries.
Service
The staff received mixed reviews; many highlighted their friendliness and helpfulness, while others reported instances of poor service and order mistakes.
Cleanliness
The restaurant was frequently noted for its cleanliness, with several customers appreciating the tidy environment.
Pricing
Many customers found the prices to be high, especially for families, with some expressing that the cost did not match their expectations for fast food.
Atmosphere
Several reviews mentioned the loud music as a negative aspect, making it difficult to converse or hear staff.
- PRPamela RichardsonFeb 4, 20265.0All employees are very nice and helpful. The burgers are great and the peanuts are fresh. I have been several times and the experience has been consistent. I highly recommend.
- MRMike RicouardJan 25, 20261.0Employees here do the bare minimum and employees like Talking bad about customers they had in past. I was one of the first customers of the day The floor has not been swept or the tables have been wiped down.I had to clean my own table off. And they was not busy at all They were standing behind the bar talking and playing around. When they didn't have no customers to Serve they could be taking the time to clean the Diner room up. Also The fries Taste like they been refryed! And I know the fryer grease has not been changed in while for a fact! So far, this is the worst 5 guys experience.I ever had!
- DCDeborah “Deb” CaroleoJan 13, 20265.0Burgers are always cooked perfectly and juicy and their cajun fries to die for
- RMRA MJan 12, 20263.0Prices are really getting jacked up, but the food is bar none excellent. The variety the soda dispenser is fantastic.
- DGDavid GuanDec 29, 20255.0Really kind employees! Greeted and helped with amazing attitude. Went extra mile to help out- wanted to reheat burger since had an emergency call and they ended up remaking it with all smiles.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys Watertown accept reservations?
No, Five Guys at 1290 Arsenal Rd. does not accept reservations.
What are the operating hours for Five Guys Watertown?
Five Guys in Watertown is open daily from 10:30 AM to 10:00 PM.
Does Five Guys offer delivery and pickup services at this location?
Yes, Five Guys Watertown offers in-store pickup, delivery including same-day and no-contact delivery options.
How can I order from Five Guys in Watertown online?
You can order online through their official ordering website at https://order.fiveguys.com/location/watertown/menu or via their app available on iOS and Android.
What types of payment methods are accepted at Five Guys Watertown?
Five Guys Watertown accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys Watertown have gluten-free options?
While buns and some condiments contain gluten, you can enjoy sandwiches without buns using wraps or bowls. However, cross-contamination risk exists. Please review their allergen chart for details.
Is there wheelchair accessibility at Five Guys in Watertown?
Yes, Five Guys Watertown has wheelchair accessible entrance, parking, seating, and restrooms.
Are children welcome and are there high chairs available?
Yes, children are welcome at Five Guys Watertown, and high chairs are available for young kids.
What are some nearby dining options close to Five Guys Watertown?
Nearby dining options include Chipotle Mexican Grill, Buffalo Wild Wings, Chick-fil-A, Sonic Drive-In, IHOP, and Ruby Tuesday, offering a variety of cuisines for diverse tastes.
Are there hotels nearby if I'm visiting Five Guys in Watertown?
Yes, nearby hotels include Holiday Inn Express and Suites Watertown-Thousand Islands and the Hilton Garden Inn Watertown/Thousand Islands, convenient for visitors dining at Five Guys.
What coffee shops are close to Five Guys Watertown for grabbing a drink before or after a meal?
Near Five Guys, you can visit Tim Hortons and Starbucks for coffee or other beverages to enjoy alongside your meal or afterward.
Brand Certified Facts from Five Guys
Five Guys partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: