Dunkin'

3.6
220 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Watertown, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
23582 NYS Route 342, Watertown, NY
13601, United States

Hours

Reviews

3.6
220 reviews
5 stars
92
4 stars
50
3 stars
24
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for orders and food preparation.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Feedback varied on staff demeanor, with some praising friendly service while others noted rudeness and unprofessional behavior.

Food Quality

While some customers enjoyed the food, others expressed disappointment with the quality and freshness of items, particularly donuts and coffee.
  • EL
    erick ledezma
    Dec 18, 2025
    3.0
    They're alright, just make sure you demand a receipt otherwise they won't give you one, and make sure you check your food before leaving otherwise you'll realize that your food was made wrong or that they charged you for things they didn't give you.
  • EM
    Edward Monell
    Dec 5, 2025
    3.0
    Out of everything and closes the kitchen early
  • MM
    MH
    Nov 9, 2025
    1.0
    I was inside buying cigarettes, I see the donuts I want, I go back out to my car because I have kids, and instead of Making them wait I'll be with them and use the drive thru, I go thru the drive thru and this lady is impatient, rushing me as I asked her to wait a moment while I ask my kids what they want then she tells me those donuts I wanted weren't available. I almost went back inside to look because I'm like I swear I just saw them. So I ask her what donuts do you have... She doesn't answer me and tells me she needs to know If I'm putting a combo in, and I tell her again what kind of donuts do you have... How do I know what kind of combo to tell her if I don't know my options, she demands again what kind of combo, I'm like is she serious? I told her I was leaving because she is so difficult and had a shitty attitude. So easy to just look and tell me what donuts... Idk what her deal was. But seriously I ended up driving so far away and ended up at Caesars because of this girls attitude. I do not understand what the problem was. There was no body else, completely dead, like 5:30 pm
  • DH
    David Hoistion
    Sep 19, 2025
    1.0
    Almost as slow as frozen molasses. Order from home, drive 10 minutes and food is still not ready
  • AP
    alexey potashnii
    Aug 30, 2025
    1.0
    Extremely lazy, slow staff! Don't recommend!!!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Watertown, NY?

Dunkin' in Watertown, NY is open daily from 4:00 AM to 7:00 PM.

What holiday drinks are currently available at Dunkin'?

This holiday season, try the new Cookie Butter Cloud Latte along with the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher.