Dunkin'

3.6
216 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Watertown, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
23582 NYS Route 342, Watertown, NY
13601, United States

Hours

Reviews

3.6
216 reviews
5 stars
90
4 stars
50
3 stars
22
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times for orders and poor management of mobile orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Mixed reviews on staff friendliness; some customers praised helpful employees while others reported rude or unprofessional behavior.

Cleanliness

Concerns raised about cleanliness and hygiene practices, particularly regarding food handling.

Product Quality

Inconsistent quality of food and drinks, with some customers expressing disappointment in the freshness and preparation of items.
  • MM
    MH
    Nov 9, 2025
    1.0
    I was inside buying cigarettes, I see the donuts I want, I go back out to my car because I have kids, and instead of Making them wait I'll be with them and use the drive thru, I go thru the drive thru and this lady is impatient, rushing me as I asked her to wait a moment while I ask my kids what they want then she tells me those donuts I wanted weren't available. I almost went back inside to look because I'm like I swear I just saw them. So I ask her what donuts do you have... She doesn't answer me and tells me she needs to know If I'm putting a combo in, and I tell her again what kind of donuts do you have... How do I know what kind of combo to tell her if I don't know my options, she demands again what kind of combo, I'm like is she serious? I told her I was leaving because she is so difficult and had a shitty attitude. So easy to just look and tell me what donuts... Idk what her deal was. But seriously I ended up driving so far away and ended up at Caesars because of this girls attitude. I do not understand what the problem was. There was no body else, completely dead, like 5:30 pm
  • DH
    David Hoistion
    Sep 19, 2025
    1.0
    Almost as slow as frozen molasses. Order from home, drive 10 minutes and food is still not ready
  • AP
    alexey potashnii
    Aug 30, 2025
    1.0
    Extremely lazy, slow staff! Don't recommend!!!
  • AJ
    Ayana Johnson
    Aug 7, 2025
    5.0
    Excellent customer service! Food was prepared and served to satisfaction! Best Dunkin Doughnuts I’ve ever been to!
  • JB
    Joann Bloxsom
    Jul 3, 2025
    1.0
    We ordered a hot coffee and an iced shaken espresso. We got room temperature coffee and watered down iced something with no flavoring.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Watertown, NY?

Dunkin' in Watertown, NY is open daily from 4:00 AM to 7:00 PM.

What holiday drinks are currently available at Dunkin'?

This holiday season, try the new Cookie Butter Cloud Latte along with the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher.