Brand Certified
Dunkin'
4.1(572 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1238 Washington St, Watertown, NY
13601, United States
Certified by Dunkin' • Mar 01, 2026
(315) 779-8105
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Watertown, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
4.1
572 reviews
5 stars
327
4 stars
112
3 stars
63
2 stars
28
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during peak hours, with long wait times in both drive-thru and inside.
Order Accuracy
There were numerous complaints about incorrect orders, with many customers receiving items they did not order or missing items altogether.
Staff Attitude
Feedback on staff behavior was mixed; while some customers praised friendly service, others reported rudeness and unprofessionalism from employees.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the bathrooms, which were described as unsanitary.
Product Quality
While some customers enjoyed the food and drinks, there were complaints about poorly made items, such as watered-down drinks and improperly prepared food.
- MFmarqeece fowlerFeb 4, 20263.0Kind of rude. Slow service
- JWJessica WardJan 9, 20261.0Went through the drive-through my drink was completely watered down by the time I got it. It was supposed to have eight shots of mocha it did not. It tastes like spoiled milk, and it wasn’t even completely filled( I tend to get this drink a lot and it’s normally pretty good). Tried calling the store multiple times they did not answer.
- TPTim PierceDec 30, 20252.0We wait for our drinks for over an hour with the understanding that they were understaffed and after asking about our order the employee Stacy I believe commented that its not that big of a deal that we had been waiting over an hour for our drinks and that no one died. I hope their evening gets better but that was insane
- AKAbigail KaurDec 30, 20251.0Sat in drive through behind 3 other cars for over 30 minutes today, got there at 2:27 hoping to get something to drink before 3 pm instead we sat there waiting for someone to even just take orders, mine had finally got taken at 2:58 then we waited in line another 10 minutes never made it to the window but just decided it was enough waiting.
- CPCheryl PeckDec 11, 20255.0This was a great visit. Staff was pleasant and I didn’t have to wait. Latte and donut were as expected from Dunkin… delicious.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Watertown, NY?
Dunkin' in Watertown, NY is open daily from 4:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What special holiday drinks are available at Dunkin' Watertown?
During the holiday season, you can enjoy the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and Berry Sangria Refresher.
Can I order ahead using a mobile app at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices.
What types of meals does Dunkin' serve here?
Dunkin' serves breakfast, lunch, and brunch at this location.
Does Dunkin' Watertown have a drive-thru?
Yes, this Dunkin' location has a drive-thru for convenient service.
Are there any coffee and donut shops near this Dunkin'?
Yes, nearby you can find another Dunkin' and Chrissy Beanz Bakery and Cafe, both offering coffee and donuts for your convenience.
What dining or shopping options are available near Dunkin' Watertown?
Nearby, you have options like JRECK Subs for sandwiches, Pizza Hut and PieZano's Pizza for pizza lovers, as well as Washington Street Plaza, a shopping center parking and transit hub.
Are there any pharmacies or health stores close to this Dunkin'?
Yes, Kinney Drugs pharmacy and Piggly Wiggly supermarket are nearby for your health and grocery needs.
What makes Dunkin' Watertown a convenient stop for locals?
Dunkin' offers a variety of coffee, espresso, breakfast sandwiches, and donuts, serves breakfast, lunch, and brunch every day from early morning to evening, and is conveniently located near shopping, dining, pharmacies, and other local businesses, plus it has drive-thru and delivery services.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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