Chipotle Mexican Grill

3.7
845 reviews
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Business Details

1290 Arsenal St, Watertown, NY
13601, United States
(315) 786-2813
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Watertown_NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1290 Arsenal St, Watertown, NY
13601, United States

Hours

Reviews

3.7
845 reviews
5 stars
405
4 stars
168
3 stars
68
2 stars
59
1 star
145

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being tasty and fresh, though some noted issues with portion sizes and food temperature.

Service Speed

Many reviews highlighted slow service, with long wait times and understaffing being common complaints.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and overflowing trash cans.

Staff Attitude

While some staff were described as friendly and helpful, others were criticized for rudeness and lack of urgency.

Portion Sizes

Numerous reviews mentioned that portion sizes were smaller than expected, leading to dissatisfaction with value for money.
  • JC
    Jonathan Catton
    Oct 31, 2025
    5.0
    Great eats! We always make it a point to stop here when we are in the area.
  • JR
    Jared Richards
    Oct 29, 2025
    4.0
    Foods always good but the inside of the restaurant is typically lacking in some cleanliness. Tables are typically not cleaned off, makes sense since they are always busy, but probably should have an employee dedicated to keeping the eating area clean.
  • LL
    Linda LeDuc
    Oct 29, 2025
    2.0
    Place was very dirty tables hadn't been cleaned garbage over flowing
  • MS
    Max Scheffman
    Oct 10, 2025
    2.0
    Smallest, most pathetic bowl I’ve ever gotten. Probably half of what I’ve gotten at other locations.
  • GA
    Gabe Aderholdt
    Sep 29, 2025
    1.0
    Bowls are way too portioned. Half a scoop of meat wouldn’t even fill up a baby. Gonna use the chips to fill myself up now. Waste of $40
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Watertown, NY?

Chipotle Mexican Grill in Watertown, NY is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill in Watertown offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.