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Brand Certified

Chipotle Mexican Grill

3.8
(857 reviews)

Business Details

1290 Arsenal St, Watertown, NY
13601, United States
(315) 786-2813

About

Mexican Restaurant
Chipotle Watertown_NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1290 Arsenal St, Watertown, NY
13601, United States

Hours

Reviews

3.8
857 reviews
5 stars
411
4 stars
171
3 stars
71
2 stars
58
1 star
146

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, often exacerbated by understaffing and long wait times.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and overflowing trash.

Food Quality

While many customers praised the food quality, there were consistent complaints about portion sizes being too small and items being unavailable.

Staff Friendliness

Despite service issues, several reviews noted that staff members were friendly and helpful.
  • KK
    Kathy
    6 days ago
    4.0
    Service is slow even when place is dead
  • GS
    gaijdg sdfijbsdf
    Feb 22, 2026
    5.0
    Pulled up to their trap planning on taking over their trap 47 heads deep. They cranked them John’s out faster than I could say gargoyle.
  • WB
    Willette Berry
    Feb 20, 2026
    2.0
    Very messy with food look likes it wasn't fresh and not so many are trained to cash out making a build up of lines and tables were messy.
  • RF
    Roger Frank
    Feb 11, 2026
    3.0
    Staff on hand is extremely friendly. Although they've seemed to be shorthanded. Many items were unavailable due to staff shortages and no one available to resupply. This has been the same my last three visits.
  • CB
    Carol Burke
    Feb 5, 2026
    1.0
    Can't understand why this place is always dirty. Slowest time of the day, garbage overflowing, counter dirty, all tabletops dirty, line with food on it, no forks, had to go back up twice for items I didnt receive. Ridiculous. Food is good. Staff is friendly. I just think they need direction from a solid manager.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Watertown, NY?

Chipotle Mexican Grill in Watertown, NY is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill in Watertown offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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