Business Details
About
Mexican Restaurant
Chipotle Watertown_NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
851 reviews
5 stars
409
4 stars
170
3 stars
69
2 stars
58
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported slow service, long wait times, and understaffing, leading to frustration.
Food Quality
While some customers praised the food, others complained about small portions, missing items, and inconsistent quality.
Cleanliness
Numerous reviews highlighted cleanliness issues, with dirty tables and overflowing trash cans frequently mentioned.
Customer Experience
Several customers expressed dissatisfaction with rude staff and poor customer service, impacting their overall experience.
- GGgabe63atw2 days ago5.0I came in around 9:30 and they had good product still available. I had a bowl with great proportions. The chips tho were amazing fresh salty with a hint of lime a couldn’t ask for a better late night dinner. Wish I knew the names of these employees great job keeping product good so close to close really enjoyed it!
- SCShawn ConradDec 14, 20254.0Didn't put beans in our child's order. Drive thru was slow.
- NMNay Nay McDrawingDec 9, 20251.0Ordered a delivery, received bag from driver sealed and untampered with. Was missing a couple items, the large chips and queso, the side of guacamole, the guacamole and queso on our bowl and burrito. I tried to call the store phone number list on google but received a "store is unavailable" message. I finally found a customer service line i could only received free sides that has to be used in 30 days. I paid $63.63 for a lackluster meal and free sides that will mostly expire before I decide to come back. Truly felt like a disappointing way to end our day.
- MAMichael AveryDec 7, 20255.0Wonderful menu choices, fresh ingredients
- CFCourtney FranklinNov 30, 20254.0We stopped into the Chipotle on Arsenal Street in Watertown right at shift change—never the easiest time for any restaurant—but the team handled it impressively well. Kristen was holding down the line by herself, with one team member on the grill and another at the register, while additional staff were focused on online and drive-through orders in the back. Even with the transition happening, everyone we interacted with was professional, efficient, and kept things moving smoothly. The only disappointment was that the grilled veggies weren’t ready when we ordered—those are usually a highlight of my salad. But the team made up for it by bringing fresh veggies out to our table as soon as they were ready, which was a much-appreciated touch. Overall, solid service, good food, and a team that clearly takes pride in keeping things running even during busier moments.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Watertown, NY?
Chipotle Mexican Grill in Watertown, NY is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Watertown offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Watertown, NY?
It is located at 1290 Arsenal St, Jefferson, Watertown, NY 13601, USA.
How can I place an order online for Chipotle in Watertown?
You can order online through their official ordering site at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Mexican Grill in Watertown accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services along with gift cards.
Is Chipotle Mexican Grill in Watertown welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers and promotes an inclusive environment.
What popular restaurants are located near Chipotle Mexican Grill in Watertown?
Nearby popular restaurants include Five Guys, Sonic Drive-In, Buffalo Wild Wings, Chick-fil-A, and IHOP, which are great options before or after your visit to Chipotle.
Are there any hotels near Chipotle Mexican Grill that guests can stay at?
Yes, the Holiday Inn Express and Suites Watertown-Thousand Islands and Hilton Garden Inn Watertown/Thousand Islands are nearby hotels convenient for visitors.
Where can I find coffee shops near Chipotle Mexican Grill in Watertown?
You can visit local coffee shops such as Starbucks, Tim Hortons, and Dunkin' nearby for a drink or snack.