Many customers reported issues with food being cold, overcooked, or poorly prepared, particularly the wings and fries.
Service Issues
Numerous reviews highlighted slow service, long wait times for food and drinks, and inattentive staff.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms.
Positive Staff Interactions
Despite the negative experiences, some customers praised specific staff members for their friendly and attentive service.
AB
Ashley Baez
Jan 3, 2026
5.0
We had a server named CJ. Her service was one of the best I’ve ever had. She paid attention to detail and showed genuine care and patience with us because we were out eating with toddlers. Additionally, all of her menu suggestions were amazing. The buffalo chicken dip was delicious alongside the salted caramel
Espresso martini. CJ is also knowledge about the rewards program and gave us guidance on how to sign up. I’d highly recommend this location and CJ’s service.
GT
Gospel Elvis Timothy
Nov 28, 2025
4.0
Buffalo Wild Wings is a great place for anyone who enjoys flavorful wings, multiple sauce options, and a lively sports-bar atmosphere. The menu has plenty of choices—boneless or traditional wings, burgers, wraps, and shareable appetizers—and the food usually comes out hot and well-prepared. Service is fast and attentive, especially during game nights, and the large TVs make it easy to follow any sport you’re into. A solid spot for hanging out with friends, watching a game, or grabbing dependable, tasty wings.
JF
justin fillebrown
Nov 11, 2025
1.0
Order food there via door dash didn't get order right and no attempts to correct it by them or doordash
SL
Suzanne Lindsey
Nov 11, 2025
5.0
Always so friendly! A hub of life in this town. Our server, Laura, was amazing! Went in for wings and beverages mid-afternoon.
AA
Allen Anderson
Nov 6, 2025
1.0
Buffalo wild wings watertown is a joke they hold wings in a warme and re fried and boneless wings in warmers for over a hour.your burgers are cooked on a grill that dosent get scraped off all night! IM taking them to court for defamation of character the food there is below positive grade
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Watertown, NY specialize in?
Buffalo Wild Wings in Watertown, NY specializes in award-winning Buffalo-style chicken wings with 26 different sauces and seasonings to choose from.
Where is Buffalo Wild Wings located in Watertown?
It is located at 1290 Arsenal Street, Watertown, NY 13601, USA.
What are the operating hours for Buffalo Wild Wings in Watertown?
They are open Monday through Wednesday and Sunday from 11:00 AM to midnight, Thursday from 11:00 AM to 1:00 AM, and Friday and Saturday from 11:00 AM to 2:00 AM.
Can I find Buffalo Wild Wings' contact phone number for reservations or inquiries?
Yes, the main phone number is +1 315-779-9464.
Is Buffalo Wild Wings in Watertown also a sports bar?
Yes, it is categorized as a sports bar, restaurant, and chicken wings restaurant offering takeout options.
Where can I find Buffalo Wild Wings' online presence for more information or updates?
You can visit their official website at https://www.buffalowildwings.com/locations/us/ny/watertown/1290-arsenal-rd/sports-bar-139/, or check their Facebook page at https://www.facebook.com/775471808986373.
What nearby dining options are available close to Buffalo Wild Wings?
Nearby dining options include Five Guys for burgers, Chipotle Mexican Grill for Mexican food, Sonic Drive-In, Chick-fil-A, IHOP, Tim Hortons coffee shop, Subway, and Ruby Tuesday.
Are there accommodations or hotels near Buffalo Wild Wings in Watertown?
Yes, nearby hotels include Holiday Inn Express and Suites Watertown-Thousand Islands and Hilton Garden Inn Watertown/Thousand Islands, which also has The Grille restaurant.
If I am visiting Buffalo Wild Wings, what other nearby places could I check out for shopping or services?
Nearby places include Sears department store, AT&T mobile phone store, Joe's Kwik Marts convenience store, Aaron's appliance and electronics store, and Pearle Vision optometrist.
How can nearby fast food and coffee shops complement my visit to Buffalo Wild Wings?
You can enjoy quick meals or snacks from nearby places like Sonic Drive-In, Chick-fil-A, Tim Hortons, Dunkin', and Starbucks before or after your visit to Buffalo Wild Wings.