Arby's

4.0
692 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
957 Arsenal St, Watertown, NY
13601, United States

Hours

Reviews

4.0
692 reviews
5 stars
305
4 stars
209
3 stars
89
2 stars
33
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently mentioned slow service, with some experiencing long waits for their orders.

Food Quality

While many enjoyed the food, there were complaints about inconsistency, with some meals being cold or poorly assembled.

Customer Service

Feedback on customer service was mixed; some praised friendly staff, while others reported rude interactions and poor handling of complaints.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and wrong modifications.
  • RS
    Rebah Sue
    Aug 11, 2025
    3.0
    Slow service. Watched drive thru order that were placed after mine get priority. Staff is friendly.
  • SM
    Scott Mac
    Jul 20, 2025
    4.0
    Smokehouse sandwich was good!
  • EW
    E W
    Jun 4, 2024
    5.0
    They made more