Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
429 reviews
5 stars
172
4 stars
86
3 stars
58
2 stars
40
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.
Food Quality
While some customers enjoyed the food, others complained about cold or poorly prepared items, such as dry chicken and limp fries.
Cleanliness
The cleanliness of the dining area received mixed reviews, with some noting it was clean while others pointed out issues like overflowing garbage.
Speed of Service
Customers frequently mentioned long wait times, even when the restaurant was not busy, indicating inefficiencies in service.
- DMDawn MNov 15, 20251.0Everything at this location is the worst. I started coming here a couple minths ago. I come to this location at least once a week and almost every time the wait is insane, and the order is always messed up. You pull ahead almost every time and they take the extra time and still mess up the order. Tonight I did a mobile order and I waited in line at the drive thru for a half hour. When I was waiting in line I was seeing boxes all over the ground near the drivethru area and a wendy floor mat just thrown out in the landscaped area. Finally I get to the window and was asked if I was using my rewards and i said no I placed an online order. Another voice comes out and has an attitude then as I pull away I hear her just complaining over the speaker. I get to the window after about another 10 minutes and ask if the sanwich i ordered was made according to the order, which it was. Usually it isnt and it gets tossed out and remade. I was hopeful at this point. I get home give my husband his special sanwich and order of tenders. The tenders were awful you couldnt even bit through them they were so dried out and hard. Like leather or jerky. Probably sitting under a heat lamp for at least an hour. Try and call the store to complain and the voicemail is full. Im sure it is becayse this is the worst location i have ever been to.
- AHAshley HeadNov 6, 20253.0Really depends on what time of day you go. The night staff is friendly and the food is always fresh and delicious. But the day staff sound miserable and just keep the line pushing. The food is dry and not what I wanna spend my money on...
- CFChris FinchNov 3, 20252.0Had a few extra points so came in and ordered the junior bacon cheeseburger immediately the cashier Katelyn was giving me crazy looks so I told her I had a redemption code on my phone I was going to make another order for something else but she ran off so rude luckily there was another guy that came and took my order he was cool he did everything I asked him but she was very rude she should not be working there or you guys should help her with her customer service skills anyways I didn't get what I ordered and my burger was cold as if it's been sitting out all day terrible food quality chili was decent Will I come back and spend money here no
- NGNikita GeeOct 24, 20254.0Typical Wendys
- TTthomashkOct 17, 20253.0Nothing around is reasonable and fast. Typical Wendy's.
Frequently Asked Questions About Wendy's
Is Nys Thruway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Waterloo, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Waterloo, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (315) 220-8708.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Nys Thruway Wendy’s serve breakfast?
Yes, this Wendy’s location in Waterloo, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 1262 Route 414, Suite B in Waterloo, NY currently open?
Yes, this Wendy's is open 24 hours every day of the week.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open 24/7, from midnight to 11:59 PM every day.
Can I order food online or via an app from this Wendy's?
Yes, you can order through the Wendy's app or at order.wendys.com for pickup or delivery where available.
Does this Wendy's location serve breakfast?
Yes, breakfast is served here, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at this Wendy's?
Yes, a drive-thru service is available 24/7 at this location.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-store posters.
What nearby places could I visit before or after dining at Wendy's?
You might visit Musser Trucking, Skin lounge Clinic for beauty treatments, or Accessories by Ranim for fashion and jewelry nearby.
Is there an equestrian facility near this Wendy's location?
Yes, Velvet Lane Stables is nearby, offering horse riding and training services.
Are there any local farms or entertainment places close to Wendy's?
Meadeville Farm Small West Field, a farm and holiday rental home offering arts and entertainment, is close by.