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Wendy's

3.5
(448 reviews)

Business Details

(315) 220-8708
https://locations.wendys.com/

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1262 Route 414, Suite B, Waterloo, NY
13165, United States

Hours

Reviews

3.5
448 reviews
5 stars
177
4 stars
88
3 stars
60
2 stars
42
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for food and orders being incorrect.

Food Quality

Many reviews mentioned issues with food temperature and quality, including cold and overcooked items.

Staff Attitude

Numerous customers noted rude or unhelpful staff, particularly during busy hours.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others pointed out areas needing attention.

Order Accuracy

There were consistent complaints about incorrect orders and missing items.
  • TS
    Thomas Stein
    Feb 17, 2026
    1.0
    Waited 20 minutes in my car for a hamburger and then the order was wrong.
  • JC
    Joe Clark
    Jan 22, 2026
    5.0
    Had a young Lady who took my order, on 01/22/26 she has very good, communication skills, not only with the public, but also with her Co workers, very pleasant to hear how she treated all the guests and her workers behind her, she definitely deserves high appreciation from the Upper Management
  • TW
    Travis Weaver
    Jan 18, 2026
    1.0
    Slow service.
  • KK
    Kep-1-One
    Jan 9, 2026
    1.0
    Went here with my gf thru drive thru employees were using very vulgar language towards each other
  • TR
    Thomas Robinson
    Dec 30, 2025
    5.0
    I love Wendy's. Thier burgers and nuggets are so good. However, their breakfast is delicious too! I got the Breakfast Baconator with some tater wedges. It was so tasty. The restaurant is clean, well lit and has a very nice staff. At 9am Miss Brittany even offered us lunch options, but said they would take just a bit longer than breakfast items. It's great to have that selection. They have a drive thru, self order kiosk or order from a person at the counter. If you want a scrumptious breakfast sandwich, hit up Wendy's. This restaurant is colocated within a gas station/convenience store. There is a Subway here too, that looks pretty good (for a subway)

Frequently Asked Questions About Wendy's

Is Nys Thruway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 1262 Route 414, Suite B in Waterloo, NY currently open?

Yes, this Wendy's is open 24 hours every day of the week.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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