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McDonald's

3.4
(1764 reviews)

Business Details

3632 Main Street, Warrensburg, NY
12885, United States
(518) 623-3323
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3632 Main Street, Warrensburg, NY
12885, United States

Hours

Reviews

3.4
1,764 reviews
5 stars
560
4 stars
391
3 stars
325
2 stars
164
1 star
324

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes for orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, old, or improperly prepared items.

Cleanliness

The restaurant was often described as dirty, with unsanitary conditions in both dining and bathroom areas.

Staff Attitude

Customer service was criticized for being rude and unprofessional, with reports of staff arguing and being inattentive.

Management Issues

Several reviews pointed to poor management and staffing problems, leading to disorganization and a lack of customer care.
  • MO
    Mike Olsen
    3 days ago
    1.0
    Waited 25 minutes in the drive thru on Sunday 3-1-26 around 3:30pm. They food was fine once we got it, but waiting 25 minutes for one meal at McDonalds? Won't be stopping here again.
  • SS
    Sam Schmitt
    4 days ago
    1.0
    This may be the worst ran and understaffed McDonalds I have experienced. Corporate needs to step in and help immediately with this location.
  • DS
    Darkness Scream
    Feb 25, 2026
    1.0
    Payed cash got shorted but i got it, no sauce shorted a 4 piece nugget, then ordered a plain cheese burger and theres catch up and onions on it, on top of it the burger buns where flipped inside out. Every single time i go here they mess up the order and i mean every. Sloppy food it’s not worth a cent going there. The only praise i have is for the person in the second window an older lady whos always nice. But for the rest of them seriously need the mcdonalds corp to come down on this franchise owner so much for the mcdonalds golden standard
  • EM
    Emily Minarcik
    Feb 22, 2026
    1.0
    Waited 35 minutes for a drive thru order. If I wanted to spend that long on breakfast, I certainly would have gone somewhere better than McDonald’s! No one warned us when we ordered that it would be far from fast food.
  • BM
    Brittknee Marie
    Jan 23, 2026
    2.0
    This McDonald's is by far the worst one I have ever been too. I have been going here since I was a child and it has only gotten worse not better with time. It is always understaffed so the employees are over worked and alot of times rude. I cant remember the last time I actually recieved hot food in my order. The fries are always cold and 9/10 times you will have to bring your sandwich back ro the cou ter to get it fixed, as they dont seem to pay attention to the changes you ask for, and they throw the sandwiches together so fast that when you unwrap it the burger is half on the bread or the cheese is covering only part of the burger, or they pump so much ketchup or mayo on it that it seeps out the sides and then gets spread all over the outside of the bun when they wrap the paper around it. I have recieved some very messy almost inedible sandwiched from this location alot. They also only give you 1 or 2 sauces for the nuggets even with a 20 peice and then charge uou 25 cents for an extra one. The hours fir this location also change randomly, so youll go to fet food at 8pm and find a sign on the druve thru speaker saying they are closed due to no staff. They rarely have milkshakes ad the machine is always "broken", or down for cleaning. The employees that work here have stated that they go 2 or 3 weeks at times without recieving their paychecks which is the main reason why this location is understaffed. McDonald's is really lacking on the customer and employee care as of recently, atleadt in this location. I didnt know the franchise location decides the level of care the owning company provides, but apparently in this case it seems to be that way. Hopefully McDonald's will put the time and attention into this restaurant to get it back on its feet and transform its reputation and ratings from 1-2 stars to the 4-5 stars it could be. This location has been open or over 30 years and has the potential to remain open for years to come if its properly managed, but if it continues like it has been then I honestly dont see it still being open 5 years from now.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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