Dunkin'

Reviews

• MF

  Marisa Finkelberg

  Dec 4, 2025
  1.0
  Truthfully, this was the worst experience I've ever had at any food establishment and it has stayed with me for days after so I had to write this review. I went in on a Sunday and was completely IGNORED by all 3+ staff members. Some of which were walking back and forth -- looked at me and said NOTHING. it was completely disrespectful to not even acknowledge the fact that I was standing there waiting to order. A simple "I'll be right with you" would have saved the day, but these employees were completely clueless and had no customer service skills. I then said out loud so they could here that I was going to another Dunkin where I wasn't treated as if I was invisible. Several other customers on the line AGREED indicating it would be at least decent for the employees to acknowledge presence and that they would be right with us -- this was never done. When addressed with the assistant manager, I was met with that she was busy elsewhere in the store and did not see the interaction but that I could call back and speak to a manager. I was tired of feeling ignored and asked for the manager to give me the call back to acknowledge my presence in this establishment. She indicated that she left a note with my phone number and texted the manager. the manager, Avi, however, DOES NOT CARE enough to follow up. I waited until Wednesday for him to actually care enough to call back -- to no avail. I called him and was met with a rude, disrespectful, and entitled attitude -- all while he said I was "yelling at him." He simply cannot handle a customer who is sternly speaking to him about a situation that made me feel completely miserable for quite sometime enough that I am still floored and he had the audacity to make it worse by continuing the insulting behavior in this store -- its no wonder this is why his employees act the way that they do. . . they get it from somewhere. I asked for his boss's number or for a call from his boss (he refused since he knew he was in the wrong). The motto "the customer is always right" isn't it at this store. I was forced to call corporate and made a complaint asking for a representative to call me. I am diligently awaiting that call. I will never use this establishment again and will go to other Dunkin's until this one learns manners and respect. I suppose it is worth it to mention that I worked at a Dunkin for 7 years (both as a crew member and in the management team) and I never made or would have made a customer feel this way.
• AM

  Audrey Michelle

  Oct 4, 2025
  5.0
  The employees here are all phenomenal, I've yet to have an experience other than exceptional. I would like to also specifically highlight Jaden, if I were his employer I would be beyond thrilled. He is communicative, thorough, knowledgeable, and down to Earth. He somehow manages to make the simple act of buying a coffee become a whole experience, that's a very unique skill set, unique and awesome! Overall 10 out of 10 all across the board
• AB

  Anthony Bertuzzi

  Jul 24, 2025
  3.0
  Great experienced staff that work there and been there for a while but the new recruits shouldn't be making food until trained fully to be efficient , i blame poor management not the front desk workers

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