Dunkin'

4.0
222 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wappingers Falls, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1491 Route 9, Wappingers Falls, NY
12590, United States

Hours

Reviews

4.0
222 reviews
5 stars
122
4 stars
40
3 stars
20
2 stars
8
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported slow service, particularly in the drive-thru, with long wait times and frequent order mix-ups.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong drink preparations.

Staff Behavior

Feedback indicated a lack of professionalism among staff, with reports of employees being rude, distracted, or unengaged with customer service.

Cleanliness

Several customers noted that the store was not clean, with dirty tables and a generally unkempt environment.

Product Quality

While some customers enjoyed the food and drinks, there were complaints about stale items and poorly prepared food.
  • EB
    Ed Bockelman
    Dec 24, 2025
    3.0
    The food is the same as any dunkin, so it's fine. But I don't get how five employees with four customers can be so slow. Tables were dirty and we had to ask someone to clean one. The people were all friendly, but what the heck are they doing all day?
  • TC
    Thomas Cassels
    Dec 11, 2025
    1.0
    By far the worst Dunkin in the area. Slow drive through process. Multiple occasions the store is not opened on time. I’ve wasted so much money placing mobile orders for pick up that become unavailable to pick up because the store is not open on time or the drive thru line takes 20 minutes to service 6 cars.
  • SB
    Scott Berko
    Dec 11, 2025
    1.0
    I refrained from writing this for months as service has been slow but today I pulled in and drive thru line was long so I saw nobody was inside, tried to go in and door was locked at 635. Place opens at 6. Suggestion to management: there is a way to efficiently run this place. Maybe ask a Dunkin that knows how to do it. Or train or treat staff better? Idk what your problem is but speed it up
  • UA
    Umair Ali
    Dec 6, 2025
    1.0
    Experience was brand damaging. I did a mobile order at 3 pm and ordered a large latte and a half a dozen donuts. I got there 10 minutes later. Line was moving slowly and when I got my order at the window my donuts weren’t even ready. I left the line and realized my latte was a just a large cup of milk. I order less ice because the water dilutes my latte but there was still so much ice. No flavoring either, just ice and milk. I went back and they remade the latte and while they’re remaking it I hear employees singing happy birthday to someone. You just let out a latte with no espresso and hearing celebration in the background makes me feel like no one really cares how much they just wasted your time. No one in there besides the cashier caring for my customer experience. Work should be fun, but where is the discipline and focus being displayed. When I tasted the new latte it definitely tasted like an extra espresso shot mixed in with the old espresso that was forgotten to be put in with the old latte. Donuts were stale and of course they didn’t have the jelly. I don’t really write reviews because I am too lazy but this experience drew the line.
  • AS
    Amanda Semedo
    Nov 17, 2025
    1.0
    Ever since the opening back up after remodeling this place has went down hill. You wait on the drive through for an upwards of 10mins. I have gotten my latte without espresso 4 times so far. So now I wait 20 min for a simple coffee because I have to go back around for them to make my coffee again. Train the staff better or hire more people? Something has to give.

Frequently Asked Questions About Dunkin'

What are Dunkin's regular opening hours in Wappingers Falls, NY?

Dunkin' in Wappingers Falls, NY is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.