Dunkin'

3.8
380 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Walden, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
123 E Main St, Walden, NY
12586, United States

Hours

Reviews

3.8
380 reviews
5 stars
177
4 stars
77
3 stars
55
2 stars
17
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with many customers experiencing issues with order accuracy and staff attitude.

Order Accuracy

Numerous reviews highlight frequent mistakes with orders, leading to customer frustration.

Wait Times

Customers consistently report long wait times in both drive-thru and in-store, often exacerbated by understaffing.

Food Quality

Several reviews mention dissatisfaction with food quality, including cold items and poorly prepared food.

Cleanliness

There are complaints about cleanliness and maintenance of the location, affecting the overall dining experience.
  • KR
    Keeping it Real
    4 days ago
    1.0
    When you break down the numbers, Dunkin’ Donuts is charging premium prices for a product that costs them pennies. Their own industry benchmarks show the total cost to produce one donut: ingredients, labor, overhead, everything, is roughly $0.20 to $0.35. So when this place us turning around and charging $2.00 for a single donut, it’s not just a markup, it’s a ripoff. For the price of two or three Dunkin’ donuts, I can buy an entire Entenmann’s dozen, and the quality is consistent every time. Dunkin’, on the other hand, has become a gamble on freshness, consistency, both in product and customer service. The service is hit‑or‑miss at best. I’ve walked in multiple times to find the store understaffed, the counter empty, and I'm waiting around with no one in sight. Other times, the crew is in the back laughing, joking, or hanging out with friends while I'm standing at the register waiting to be acknowledged. I’ve literally watched two employees sit at a table with their buddies when I walked in and standing there waiting to order. So I’m done with that location. The only bright spot is the manager the big guy, who actually runs the place like he cares, when he's there. He’s solid. But one good manager can’t compensate for a crew that treats the job like a social club.
  • TT
    Theresa
    Jan 6, 2026
    5.0
    Absolutely love the area the staff is friendly very clean inside good food and coffee
  • BK
    Brandon Kennedy
    Nov 29, 2025
    1.0
    If I could give zero stars I would. My husband is diabetic and when ordering his coffee he said no sugar. The person taking the order put on the screen 5 cream 5 sugar my husband politely tells her no the coffee is wrong no sugar and she rudely says you know it's much easier if you tell me what you want and not what you dont want! He did he said 5 cream you added the sugar without even asking! We will never go to this Dunkin again the drive through lady needs to learn some hospitality!
  • DP
    Deepesh Patel
    Nov 11, 2025
    2.0
    Im not sure what's going on with this dunkin. Almost every employee has a attitude, the "manager " is a joke and constantly on "IT'S" PHONE, they can't get ANY drinks right. This place needs a revamp.
  • CC
    Christy Collins
    Oct 1, 2025
    5.0
    It's a Dunkin. I am a fan. The service was exceptional. So friendly and welcoming. Just so pleasant to go there..made my afternoon.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' in Walden, NY?

The Dunkin' in Walden is open daily from 4:30 AM to 9:00 PM.

Does the Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.