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Dunkin'

3.8
(381 reviews)

Business Details

123 E Main St, Walden, NY
12586, United States
(845) 778-3129
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Walden, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
123 E Main St, Walden, NY
12586, United States

Hours

Reviews

3.8
381 reviews
5 stars
177
4 stars
77
3 stars
55
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and poor service.

Order Accuracy

Many customers express frustration over incorrect orders, with a significant number stating their orders are frequently messed up.

Speed of Service

Customers consistently mention long wait times, particularly in the drive-thru, with some reporting delays of over 20 minutes.

Food Quality

Several reviews highlight issues with food quality, including cold items and poorly prepared food, leading to dissatisfaction.

Cleanliness and Maintenance

There are complaints about cleanliness and the need for maintenance in the store, affecting the overall dining experience.
  • SB
    Summer Costin Barnhart
    Feb 17, 2026
    1.0
    Why work when you have zero desire to actually work? My daughter and I pulled up and placed our order. We were ordering two drinks, that's it. Not for 20 people. Yet the girl taking our order had the nerve to loudly click her tongue in annoyance with our order. The kicker? They got both drinks wrong and were even more annoyed with having to make them again. Seriously. The quality in workers has gone downhill here.
  • CC
    Craig Coulter
    Jan 24, 2026
    2.0
    Lady at the drive through this morning around 12:30 was extremely rude. I had to leave and will never go back to this location.
  • KR
    Keeping it Real
    Jan 11, 2026
    1.0
    When you break down the numbers, Dunkin’ Donuts is charging premium prices for a product that costs them pennies. Their own industry benchmarks show the total cost to produce one donut: ingredients, labor, overhead, everything, is roughly $0.20 to $0.35. So when this place us turning around and charging $2.00 for a single donut, it’s not just a markup, it’s a ripoff. For the price of two or three Dunkin’ donuts, I can buy an entire Entenmann’s dozen, and the quality is consistent every time. Dunkin’, on the other hand, has become a gamble on freshness, consistency, both in product and customer service. The service is hit‑or‑miss at best. I’ve walked in multiple times to find the store understaffed, the counter empty, and I'm waiting around with no one in sight. Other times, the crew is in the back laughing, joking, or hanging out with friends while I'm standing at the register waiting to be acknowledged. I’ve literally watched two employees sit at a table with their buddies when I walked in and standing there waiting to order. So I’m done with that location. The only bright spot is the manager the big guy, who actually runs the place like he cares, when he's there. He’s solid. But one good manager can’t compensate for a crew that treats the job like a social club.
  • TT
    Theresa
    Jan 6, 2026
    5.0
    Absolutely love the area the staff is friendly very clean inside good food and coffee
  • BK
    Brandon Kennedy
    Nov 29, 2025
    1.0
    If I could give zero stars I would. My husband is diabetic and when ordering his coffee he said no sugar. The person taking the order put on the screen 5 cream 5 sugar my husband politely tells her no the coffee is wrong no sugar and she rudely says you know it's much easier if you tell me what you want and not what you dont want! He did he said 5 cream you added the sugar without even asking! We will never go to this Dunkin again the drive through lady needs to learn some hospitality!

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' in Walden, NY?

The Dunkin' in Walden is open daily from 4:30 AM to 9:00 PM.

Does the Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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