Panera Bread

Reviews

• VG

  Veronica Griffin

  Feb 24, 2026
  1.0
  I placed an order through the app for pickup at the drive thru with a notification that it was ready at 10:27am, I arrived at the speaker at 10:31am and sat there for 5 minutes waiting for them to begin anything with me and then finally gave them my name and pulled around to the window and didn't get my food until 10:48am for a single sandwich that was completed and bagged. I don't know why it could've taken so long with no one else in the drive thru line and almost no cars in the parking lot, but it is ridiculous. And on top of everything, they are constantly out of ingredients and menu items that they will let you order and pay for through the app and then just put a note on the receipt that they don't have it and not automatically credit you back.
• CR

  Craig Ross

  Feb 16, 2026
  5.0
  The drive thru person was very good, no issues there. I just wanted to say that every time I go there, the common theme is that we are out of something. I'm not exaggerating, every time, "we're out of x." Who is doing your ordering? Or the Panera supply chain the problem?
• KB

  Kimberly Bentley

  Feb 15, 2026
  5.0
  I visited the Victor, NY Panera Bread location tonight to order my favorite item on the menu. This item is considered a seasonal item and unfortunately was no longer available for order. I was greeted by a gentleman named Phil at the speaker to take my order and he very quickly and thoughtfully apologized about the item no longer being available and immediately offered me a very similar substitution so that I could still enjoy the very item I love. Phil, I want to thank you for going above and beyond. Something that you might have thought was a small token of customer service truly made my night tonight! At the pick up window I was greeted with a lovely smile by Miss Veronica. I can't tell you how nice it is to know that when you visit the Victor, NY Panera Bread, you will always be receiving top notch customer service from the whole team at that location! I thank you all at that location for making my night! 5 Star Customer Service!
• GL

  GRRP LLC

  Feb 12, 2026
  5.0
  This is hands down our favorite Panera Bread. The staff is always friendly and smiling, no matter how busy it is or what time of day we visit. The food is consistently fresh and delicious, and the atmosphere is perfect for family time or meeting friends. Brandon is amazing. He remembers his customers, even down to how I like my drink, which shows how much he genuinely cares. I don’t write reviews often, so taking the time to write this says how much this place means to us. Thank you!
• BA

  Buraq Amin

  Jan 29, 2026
  5.0
  For many years after COVID, food delivery became the norm. Like many people, I got used to ordering meals to the house. It was convenient, easy, and honestly, it replaced a lot of our old family traditions of going out together. But this Panera Bread completely changed that for us. Coming here feels like bringing back something we didn’t even realize we had lost. It feels like family again sitting together, sharing a healthy, delicious meal, actually enjoying the moment instead of opening takeout containers at home. I have never experienced a restaurant as consistently well-run as this location. The employees are genuinely delightful and helpful. No matter the time of day, drive-thru, in-store, busy rush, or quiet afternoon, they go above and beyond every single time. You can feel that they care. The store manager, (I believe her name is Jennifer), is phenomenal. She is constantly involved, attentive, and clearly sets the tone for the entire team. It shows in the atmosphere, the service, and the overall experience. This Panera Bread changed my perspective on dining out versus delivery. Instead of convenience replacing connection, it has restored that sense of gathering together as a family. I’m incredibly grateful it’s not far from our home. The old tradition of family meals is coming back for us. I have been in business for many years, it takes a lot of effort to be that excellent! Highly, highly recommended.

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