McDonald's

3.9
1177 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7633 NY-96, Victor, NY
14564, United States

Hours

Reviews

3.9
1,177 reviews
5 stars
511
4 stars
294
3 stars
193
2 stars
79
1 star
100

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff and quick service, while others report rude employees and order errors.

Food Consistency

Food quality is inconsistent, with reports of cold or improperly prepared items, including raw chicken and incorrect orders.

Cleanliness

The restaurant is generally clean, but some customers noted that bathrooms and dining areas could use more attention.

Speed of Service

While many customers appreciate the quick service, there are complaints about long wait times during busy periods.
  • LH
    Linda Holbrook
    2 days ago
    1.0
    My Mc Crispy looked like blackened meat that was barely recognizable as chicken. The bun was the same and all very dry and not tasty.
  • TG
    The Goat
    Jan 2, 2026
    5.0
    Love this McDonald’s, never fails! Right off the thruway so super convenient, cashier was very nice, food was hot and came out in literally a minute. They loaded the fries too :) saw a staff member going out of their way to give kids extra toys. Even when they are busy I never wait more than 5 minutes for my food!
  • SC
    Sharon Clarke
    Dec 26, 2025
    3.0
    Stop at McDonald’s across from Victor Crossing. Clean restaurant although bathrooms around toilets could use attention. Friendly, helpful employees. However, ordered an egg McMuffin that came not toasted at all, and cold. Maybe the restaurant doesn’t toast muffins anymore?? It stuck to the roof of my mouth and was dry. We also ordered a sausage muffin with egg. Received a sausage biscuit. That was also dry. 😢 Ordered as take out so did t discover it until we hit the highway.
  • KH
    Kaiya Harp
    Dec 20, 2025
    1.0
    Stopped by this McDonald’s today on my way home from a pickup order at Target in Victor. Ordered my daughter a happy meal and the 2 ranch snack wrap meal for myself. When I got home after giving my daughter her food, I opened my first wrap and I ripped the chicken into smaller pieces to eat my wrap. The first one I didn’t notice anything wrong with and ate. The second one, I started ripping it up and noticed my chicken was raw. Not every piece was raw but the whole entire side of it was raw. You could tell from the photos I have, as well as touching it because raw chicken versus cooked has a VERY different texture to it. I am pregnant and in my second trimester so to think that if I ate it and even still if any part of my first wrap I already ate was raw I could end up with food poisoning. As I said, I didn’t notice any raw chicken in the first one I ripped apart but who knows. I obviously did NOT eat the second wrap it went straight into the garbage after I took the photos. I did call the McDonald’s and spoke to what was a manager I believe. She seemed very hesitant to believe my chicken was raw after I told her I believed the first wrap was ok. To be serving anyone raw chicken is disgusting and a hazard in itself but to serve a pregnant woman raw chicken is even worse. Best believe if I get sick I will be contacting a lawyer. I will NEVER eat here again. This McDonald’s was 25 minutes from me otherwise I would’ve drove right back the same day. I will be going back for a refund as I was offered that or for my meal to be remade. Not sure why anyone would want their meal remade after being served raw chicken- couldn’t be me. Hopefully I am still offered the refund after this review but oh well I will NOT keep my mouth shut. Absolutely disgusting and sorry but there is ZERO excuse for serving somebody raw chicken or any type of meat for that matter. I would highly recommend everyone to stay far far away. The raw chicken was also blamed on possibly their “fryers”. Again, no excuses.
  • DB
    Debi Brady
    Dec 12, 2025
    3.0
    Stopped by to get something to eat and drink. That was accomplished. Iced coffee with French Vanilla was way too heavy on the coffee side with not enough creamer. Needed a quick bite and got the single burger with cheese. Just adequate to stave off my hunger. My sister had a drink deal for 99 cents and the total for 2 drinks and the burger was over $5! So much for cheap fast food. Won't be rushing back for more. At least the service was decent going through the drive thru.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Victor, NY?

McDonald's in Victor, NY is open daily from 5:00 AM to 11:00 PM, except on Wednesday when it opens at 7:00 AM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open Monday, Tuesday, Thursday, Sunday from 5:00 AM to 11:00 PM; Wednesday from 7:00 AM to 11:00 PM; and Friday, Saturday from 5:00 AM to midnight.