Chipotle Mexican Grill

Reviews

• KM

  Kathleen MacGeorge

  1 day ago
  1.0
  Saturday night about 15 deep in line get up to order and they only have one option which is steak. They charge extra for steak and gave a tiny portion. They also had no one working register...we paid and bagged our own items. C team must have been on duty.
• LL

  Leenie

  2 days ago
  2.0
  We usually go to this location in Victor, but something was definitely off today. They were out of everything, other than steak. The staff was not communicating with each other. They were very skimpy on the items going into the bowls. I had to ask for a lid for my child's meal. Finally, we had to beg someone to cash us out. I ended up helping myself to a bag and bagging up our own meals. Total time to give and receive our to-go order was almost 30 minutes. I understand that it was a Saturday night, but the manager has some quality control issues to address.
• JT

  jOANNE THOMAS

  6 days ago
  3.0
  Place was filthy. No clean tables. Counter where they make your meals and pay were also dirty. Is it too hard to clean up a little?
• CM

  Chris Makowski

  Oct 25, 2025
  1.0
  After a few visits, the food and cleanliness of the restaurant have remained unchanged, so I decided to write a review. The area where they take your order was covered in food. The chicken I ordered was tasteless and rubbery. The only redeeming part was that there was enough steak mixed into the chicken to add some flavor to the bowl. There never seems to be a manager on duty trying to control the chaos. Lastly, the area where you get your drink and utensils is always a mess, and to top it off, there was no ice, and over half of the drink selections were out. When we asked a guy about it, he said he didn't know how to change it and returned to his previous activity. Never even tried to get someone to change out the empty soda or refill the organic drinks. The garbage was overflowing, so trash was piling up on the counter area. This was definitely the last visit.
• AC

  Alex Carfora

  Oct 12, 2025
  1.0
  I ordered takeout tonight from the Victor Chipotle and had an unacceptable experience from start to finish. The store was filthy — no napkins, straw wrappers everywhere, garbage all over the floor and tables, and overflowing trash cans. Photos are attached. My pickup was scheduled for 7:30 but wasn’t ready until almost 7:45. When I got home, I realized one of the bowls was made wrong — white rice instead of brown — and the person eating it can’t handle white rice well. I also ordered a side of chimichurri (the entire reason I went there was to try the new sauce), and it wasn’t in the bag. My side of guacamole was missing as well. On top of that, the chicken on my bowl was burnt or cooked with something that was, and it tasted terrible. To sum it up: the restaurant was a mess, my food was late, items I paid for were missing, and part of my order was made incorrectly. I frequent the Victor location. The store being filthy is pretty common unfortunately. A lot of times they are running out of supplies. However tonight when I went in they were busy but even when they had down time at the main counter they stood and chit chatted well the to go was down and behind. Very frustrating to watch and have this happen. I don’t blame the works to much I have to imagine with how this location looks they are constantly understaffed. However I still expect my food to be made correctly. I’ll just go to the Canandaigua location from now

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