Business Details
About
Mexican Restaurant
Chipotle Victor Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
821 reviews
5 stars
454
4 stars
176
3 stars
66
2 stars
38
1 star
87
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions being common complaints.
Staffing Issues
Customers frequently noted understaffing and inexperienced employees, leading to long wait times and poor service.
Food Quality
Several patrons reported inconsistent food quality, including small portion sizes, incorrect orders, and unsatisfactory taste.
Customer Service
Many reviews mentioned rude or apathetic staff, with a lack of communication and poor customer service experiences being prevalent.
- RRRobert Ryan6 days ago1.0I hardly ever write a bad review, but I had to do it. The place has been absolutely filthy the last few times I’ve been. Today all the lights in the dining room were off for some reason? If the dining area is consistently disgusting, I can only imagine what the kitchen looks like. Won’t be eating here anymore, and I think the health inspector needs to pay a visit.
- AAADAHyattJan 5, 20262.0I keep forgetting not to go to this location. I’ve never been served only 1/3 of a scoop of protein before. Even my husband said “that’s it?” when I opened the container at home.
- DFDaniel FrankovitchJan 3, 20261.0This location is a joke! Ive been there multiple times when they are supposedly still open! Only to walk up to a sign saying there temporarily closed! I love Chipotles food and never have had a problem with any location except this one many times! Especially during the holidays and Weekend nights! Thats very Poor service! Victor location is HORRIBLE!
- JWjames wachterJan 3, 20262.0Food was good, but the place is filthy, tables are never cleaned, the bathrooms desperately need a cleaning, and there's no baby changing tables in the bathrooms.
- JCJared CanuteDec 30, 20252.0I want to preface I usually come to this location 4 to 5 times a week and I do think People can eat here at a reasonable cost, but recently specifically at this location, management has changed and there always seems to be an issue when it comes to staffing, customer service, building maintenance and nuance issues. Like I mentioned prior, I eat here often and some of the staff that have been there for a decent amount of time are amazing, They know my order, I’m in and out less than a minute. Meanwhile, some nights I stand in line 10 to 15 minutes, I stand in line and over hear staff complain about customers and fellow coworkers, at the same time, the overall cleanliness of the establishment is shocking. I understand at times business can be busy but cleanliness seems to be a second thought. I want to reiterate, I thoroughly enjoy some of the staff at this location in the food that chipotle provides. It just feels like this location is going downhill. And it’s frustrating going out of my way to this location just to see a paper sign hanging in the window saying that they’re closed or they’re taking online orders only.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Victor Crossing?
Chipotle Mexican Grill at Victor Crossing is open every day from 10:45 AM to 10:00 PM.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors or preservatives.
Does Chipotle Mexican Grill provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
How can I order Chipotle online?
You can order online via their official website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill at Victor Crossing LGBTQ friendly?
Yes, the restaurant welcomes LGBTQ customers and promotes an inclusive environment.
What payment methods are accepted at Chipotle Mexican Grill?
Chipotle accepts credit cards along with other payment methods for your convenience.
How can I contact Chipotle Mexican Grill at Victor Crossing?
You can call them at +1 585-742-2192 or email NY.2837.VictorXing@chipotle.com for inquiries.
Are there other dining options near Chipotle Mexican Grill at Victor Crossing?
Yes, nearby dining options include Pi Craft Pizza, Five Guys, Jersey Mike's Subs, Crumbl - Victor for desserts, Naan-Tastic for Indian cuisine, and Hokkaido Ramen House for Japanese cuisine.
Where can I shop for furniture near Chipotle Mexican Grill at Victor Crossing?
Nearby furniture stores include Sleep Number and Bassett Furniture, along with Bassett Home Furnishings.
If I'm visiting Chipotle Mexican Grill, what nearby stores can I visit for electronics and telecommunications?
You can visit the nearby AT&T Store for mobile phones and telecommunications services.