Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
928 reviews
5 stars
409
4 stars
247
3 stars
131
2 stars
48
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, both in drive-thru and in-store, with some waiting over 30 minutes for their orders.
Food Quality
Many reviews mentioned cold or incorrect food orders, with several customers expressing dissatisfaction with the quality and temperature of their meals.
Customer Service
There were numerous complaints about rude or unhelpful staff, with some customers noting language barriers that hindered communication.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions and a lack of basic supplies like napkins.
Management Issues
Several reviews highlighted poor management practices, including understaffing and inadequate training, which contributed to the overall negative experience.
- ABAlidius “Alendi” BaelJan 4, 20261.0I ordered 3 meals here. One for me, one for my wife, and one for my son. They forgot the fries and nuggets for one of the meals. There was a large line and we didn't open the products til we got home to find out a partial meal was missing. When this issue was reported, not only did they not offer a discount on the next order or any form of a coupon, they simply stated that it would be reported to the Management. This was nearly a month ago and I've not heard anything since. It blows me away that they think its okay for a customer to order and pay for a product, not receive that product, and just say, "Sorry." They're literally stealing from their customers and they think thats okay. This is like paying for a potato and chicken breast at the store and then walking out with nothing in your hands. Absolutely ridiculous. I will not be visiting any Wendy's locations again.
- PGPenny GreenDec 30, 20255.0Love the new drinks. Always like the 🍟.
- KHKen HughesDec 8, 20252.0I stopped for lunch and went inside and ordered at the kiosk because they don't take orders at the counter anymore. There were 3 or 4 people standing in the front waiting on their orders. I figured a few minutes wait and we would have our lunch and get out of there. We'll, we ended up waiting 35 minutes for our order. I paid with my card already at this point or I would have canceled or left. Never , will I go back to Wendy's in Vestal. The sad thing on top of the wait was the food was lousy and cold.
- AJAlexis JonesNov 30, 20251.0Stopped by at 3:40pm on 11/30. Took 8 minutes for an employee just to acknowledge the customers at the speaker in the car in front of me, took another 10 minutes before i made it to the window only to pull up and see the drive thru employee playing on her phone right in customer view at the window. Horrible customer service
- ECEmily CiprichNov 29, 20251.0The woman at the window was extremely rude. Food was wrong and they didn’t even put ice in the drink. This is by far the worst Wendy’s I have ever been to. Fix your staff , or other people will only come once, because I know I won’t be back!
Frequently Asked Questions About Wendy's
Is Vestal Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's on Vestal Parkway currently open?
Yes, Wendy's at 3737 Vestal Pkwy, Vestal, NY is open and committed to serving quality food every day.
What are the operating hours for the drive-through at Wendy's in Vestal?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does the Wendy's in Vestal serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment options are accepted at Wendy's on Vestal Parkway?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy's Vestal for customer service or feedback?
You can call them directly at (607) 798-7474, contact Customer Care via their website, or participate in their Customer Satisfaction Survey.
Are there other fast food or food options near Wendy's on Vestal Parkway?
Yes, nearby options include Subway sandwich shop, Panda III Asian restaurant, Basha's Lebanese Grill, IHOP breakfast and brunch, Bao Bao Hibachi Sushi, and Pardon My Cheesesteak.
What nearby hotels can visitors use when dining at Wendy's in Vestal?
Nearby hotels include Courtyard by Marriott and Comfort Suites, convenient for those visiting or staying in the area.
What nearby services might help customers visiting Wendy's on Vestal Parkway?
Nearby services include Western Union for money transfers, UPS Alliance Shipping Partner for courier services, and the US Navy Recruiting Binghamton center.
Does Wendy's at Vestal Parkway offer dine-in, takeout, and drive-thru options?
Yes, this Wendy's offers dine-in, takeout, drive-thru, and delivery where available.