Jimmy John's

4.0
205 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3951 Vestal Pkwy E, Vestal, NY
13850, United States

Hours

Reviews

4.0
205 reviews
5 stars
111
4 stars
40
3 stars
16
2 stars
10
1 star
28

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Mixed reviews on food quality; some praised the freshness and taste, while others complained about stale bread and incorrect sandwich preparations.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and food preparation areas.

Customer Experience

While some customers had positive experiences with friendly staff, many expressed frustration with poor service and management.
  • KP
    Kayla Putrino
    Nov 15, 2025
    1.0
    The last 2 Saturdays I have gone to get a picklewich because it keeps getting advertised and this is my favorite seasonal item. Saturdays are my only days of so last Saturday (11/8) I placed an online order for pickup around 3:15pm and they immediately called me and refunded my order saying they were closing early. This Saturday (11/15) I tried to order online but it wouldn’t let me and said to call the store to place an order. There was no answer, so I went there and all the lights are off and there’s a sign on the door that says sorry for the inconvenience we are closing at 6pm now…this was at 3:26pm. What is going on?
  • TE
    Thomas Eldridge
    Oct 30, 2025
    1.0
    I have come to this store a couple times a month for years for lunch, always the same guy working (dude has a killer mustache) unbelievably polite,friendly, and quick. Today after waiting for almost 10min to order, in an almost empty store. I asked the new employee, who barely speaks English, where’s the guy with the mustache? In broken English, he tells me he was fired for not passing a test about Jimmy Johns practices. Must be speaking English isn’t part of Jimmy John’s test. Bring back mustache guy!!
  • JL
    Joe Laskowski
    Sep 27, 2025
    4.0
    I thought they toasted all the sandwiches but mine wasn't toasted. If you have to ask for it to be toasted then maybe that should be stated somewhere.
  • JM
    jonathon markras
    Sep 27, 2025
    5.0
    Their iced coffee is always smooth and well balanced.
  • MF
    Mikey Ferranti
    Nov 21, 2017
    1.0
    Subs good, when you get it...30 min lunch break goes fast when they forget to make your sandwich. Full belly deli was much better