Five Guys

4.3
624 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4700 Vestal Pkwy E in Vestal is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
4700 Vestal Pkwy E, Vestal, NY
13850, United States

Hours

Reviews

4.3
624 reviews
5 stars
404
4 stars
122
3 stars
43
2 stars
17
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and fries, noting them as delicious and fresh, though some reported inconsistencies in quality and overcooked items.

Service Issues

Many reviews highlighted slow service, order mistakes, and understaffing, leading to long wait times and customer frustration.

Staff Attitude

While some customers appreciated friendly and accommodating staff, others reported negative experiences with staff attitude and service.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with the dining area and food preparation practices.

Pricing Concerns

Customers expressed concerns about rising prices, with some feeling the food did not justify the cost.
  • TL
    Tesira Lena
    Nov 7, 2025
    5.0
    Impressive from the moment you walk in. Relaxed, elegant, and well-run.
  • ZK
    ZiG z4g KiNG
    Oct 11, 2025
    3.0
    The food here is amazing. It was a long wait and the floor needs to be mopped but idc anymore haha. Compared to well this doesnt compare to fast food like burger king. Soo much better. Think they are short handed atm but iev nvr seen this place fast before. By fast I mean on time. the burger was seriously slammin. Think i was in to much of a rush. Fries too. Fanominal. Ima stop back again because. The floor was greasy and my order got messed up but. It was really busy and they seemed short handed so yea. Im not really. I still got a great burger and fries in a reasonable amount of time. Thank you for reminding me i only had time to write this because yall held me up foreverrr with attitude instead of explanation and has anyone here ever mopped a floor ever? My sneakers got so greezy the sidewalk out front is getting greezy its so bad.
  • AS
    ASHUTOSH SAWANT
    Sep 4, 2025
    5.0
    I didn't catch his name, but Manager J is truly giving the best customer service. Making sure his efforts are recognized.
  • SH
    Sittin Hawk
    Aug 5, 2025
    2.0
    Too many times I've gotten stale fries and overcooked/dry burgers at this location. Also, on multiple occasion they have mistakenly given me regular fries even though I ordered cajun fries. If Five Guys has a quality control team, please send them into this place. For the price and the wait times, I expect better.
  • PV
    Paul Vakharia (Paul V)
    Jul 13, 2025
    4.0
    Stopped in for hot fries for quick bite of calories!! Prepared Fries after giving order as cut sliced potato chips were put in to deep fryer and came our steaming hot with great aromatic smell which got my taste buds salivating !!

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.