Five Guys

4.3
631 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4700 Vestal Pkwy E in Vestal is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
4700 Vestal Pkwy E, Vestal, NY
13850, United States

Hours

Reviews

4.3
631 reviews
5 stars
410
4 stars
122
3 stars
43
2 stars
17
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, helpfulness, and exceptional service, particularly highlighting the managers' efforts.

Food Quality

While many reviews praised the burgers and fries, there were also complaints about inconsistent food quality, including overcooked burgers and stale fries.

Cleanliness

Several customers noted that the restaurant was clean and well-maintained, although some mentioned issues with cleanliness during busy times.

Wait Times

Customers reported varying wait times, with some experiencing delays during peak hours, but many felt the food was worth the wait.

Pricing

There were mixed feelings about pricing, with some customers finding it reasonable for the quality, while others felt it was too high for the food received.
  • JK
    Jonathan Krasno
    Jan 4, 2026
    5.0
    Special thanks to the 1/4 manager, Ray, who was kind and helpful when we messed up our on-line order and made it right. He didn't have to because it was our mistake, not Five Guys', so it was incredibly nice of him to go out of his way to help.
  • DD
    Dan
    Dec 28, 2025
    1.0
    1 guy in the store behind in orders, other skinny dude comes in 10 minutes later and reaks of weed. Won't be back, defeats the purpose of fast food.
  • AA
    Anna
    Dec 13, 2025
    5.0
    Love the Vestal Five Guys. We got there right before it opened and the door did not open. A manager saw us and he said they were open and we walked over to the side door. We ordered our food and found out that the manager paid for it. He felt bad that my son who was wearing a boot for an ankle injury had to walk to the side. Turns out we didn't try both doors on the front and it was open the whole time! Such nice courteous staff and the food is yummy!
  • VB
    Victoria Di Biase
    Dec 8, 2025
    5.0
    The manager was not only welcoming while taking my order, but encouraging, kind, and generous. His leadership was remarkable and truly shines as an individual. I hope he is recognized by Five Guys Franchise.
  • KM
    Kerry Mendez
    Nov 26, 2025
    5.0
    The Manger and his colleagues are the best! I accidentally left my purse and keys hanging from a chair and then drove 3 hours home. I didn’t realize it was missing to midnight. I drove back the next morning and rapped on the window early asking if they found it. The manager had stored it in a safe spot and handed it over with a smile and said “Happy Thanksgiving”. I was so relieved, I could’ve hugged them all. There are wonderful people in this world and the night manager is one of them! Please frequent their restaurant 🦃🌈

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.