Chipotle Mexican Grill

Reviews

• CC

  CNYcurlygirl

  Mar 4, 2026
  2.0
  My teenager desperately wanted Chipotle for dinner. We live an hour away. I surrendered, against my better judgment. Once again, we waited over an hour and 20 minutes, with fewer than 12 people in front of us, to order our food. One employee was manning the order station. He repeatedly had to leave to get refills on ingredients while "teammates" stood around. Employees randomly popped up front, empty handed. The line was 3/4 of the way around the dining room. No corn salsa available. I watched the person behind the cash register wipe half a table and then return to the register. He stood around doing NOTHING. The floor was relatively clean, but the garbage cans were overflowing, as usual. One customer had to ask for utensils. I had to ask for napkins. There were no drinks in the lemonade dispenser area. We won't be back.
• RA

  Robert Andrus

  Feb 23, 2026
  2.0
  They decided to not put my order with the other mobile orders, so I am patiently waiting for 10 mins as my food got cold as it sat in another location. They then decided not to tell me that they were out of chips. That led me to have to turn around to be refunded for my purchase.
• AG

  Alejandro Gonzalez-R

  Feb 18, 2026
  2.0
  As someone who goes to Chipotle 4–5 times a week, I was really disappointed with my visit this past Sunday at the Vestal location. First, I ordered two bowls and the rice in both was hard and undercooked, which was already frustrating considering how often I eat here and what I usually expect in terms of quality. Additionally, I ordered a large bag of chips. The cashier told me they “didn’t have any.” However, I could clearly see a large pan full of chips behind the counter. When I pointed that out, I was told those were only for “mobile orders.” I don’t think that’s appropriate at all. It feels like customers who take the time to come into the restaurant are being treated as less important than those who order online. Because of this, I asked to speak with the manager, Jacob. Unfortunately, he repeated the same explanation and, when I expressed that it didn’t seem fair to prioritize online orders over in-store customers, he responded in a rather rude manner and said there was nothing he could do. As a loyal customer who visits multiple times a week, this experience was very disappointing. I hope management can address both the food quality and the customer service at this location.
• MW

  Mars Worrell

  Feb 17, 2026
  2.0
  The employees here will not acknowledge you. We walked up to the counter because our mobile order was sitting back behind there instead of on the mobile order pick-up shelf like it should’ve been, so we walked up to ask for it. The guy there had just finished checking out another customer, so we walked up next to ask and he completely ignored us, left, and went into the back to use his phone. He then proceeded to come back, still ignore us, and start checking out a different customer. Every other employee also paid no attention.
• SZ

  Simon Zuefle

  Feb 1, 2026
  1.0
  This was the most disgusting unorganized Chipotle I've ever been in.

Frequently Asked Questions About Chipotle Mexican Grill