Dunkin'

3.9
641 reviews
Decked Out Lattes
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Business Details

5527 Route 31, Verona, NY
13478, United States
(315) 280-0674
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Verona, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5527 Route 31, Verona, NY
13478, United States

Hours

Reviews

3.9
641 reviews
5 stars
300
4 stars
137
3 stars
96
2 stars
31
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Coffee Quality

While some customers praised the coffee, others found it weak or unsatisfactory.

Food Quality

Numerous reviews mentioned cold or poorly prepared food items, leading to disappointment.

Drive-Thru Experience

Customers expressed frustration with the drive-thru prioritization over in-store orders, resulting in long waits.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, impacting the overall customer experience.
  • NB
    Nicholas Bellinger
    Nov 10, 2025
    1.0
    Coffee taste burnt all the time it’s disgusting used to go everyday I will not come again
  • JJ
    Jennifer
    Oct 31, 2025
    1.0
    Don't go inside to place your order you will be waiting for a long time. They take all drive thru orders first. For every 7 cars then exactly one inside order even thro 6 people were inside waiting
  • MD
    Matt Dixon
    Oct 26, 2025
    2.0
    They shut down ordering inside when they're too busy but keep taking orders from the drive-thru.
  • AS
    Allisin Stewart
    Sep 26, 2025
    2.0
    Let’s be honest—people use the drive-thru for convenience. Unfortunately, the person who took our order made us feel like we were an inconvenience to their day, showing a poor attitude from the start. In the service industry, basic courtesy goes a long way, and being rude to guests while they are placing an order is unacceptable. It’s also important to remember that when cars have multiple people, orders are often placed by person so items don’t get mixed up. Barking at customers to “give the whole food order at once” while they are still actively ordering is not appropriate. A little patience and professionalism would make the experience so much better.
  • CM
    Courtney McDonald
    Sep 15, 2025
    1.0
    I went there on my lunch break, they spilled my coffee (mistakes happen) but there was ZERO professionalism. she was swearing out loud and the manager was telling her to remake it rudely. Then a guy remade my coffee and gave it to me. It felt empty, so I took the lid off and it was half empty. So I asked if they can add more to it because it wasn't filled and they gave me attitude for a drink that I PAID FOR!! THEN they handed me my bag with my coffee stains all over it from the coffee that spilled, So I had to wipe it off with a napkin and went on with my day. Smh
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Verona, NY?

Dunkin' in Verona, NY is open daily from 4:00 AM to 10:00 PM.

Does the Dunkin' at 5527 Route 31 offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.