Dunkin'

4.0
314 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

5264 Willow Place, Verona, NY
13478, United States
(315) 363-3331
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Verona, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5264 Willow Place, Verona, NY
13478, United States

Hours

Reviews

4.0
314 reviews
5 stars
171
4 stars
67
3 stars
26
2 stars
17
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude behavior and poor handling of orders.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Cleanliness

Several reviews mention cleanliness issues at the location, including dirty restrooms and overall unsanitary conditions.

Speed of Service

While some customers appreciate quick service, others report long wait times and inefficient staff.

Product Quality

The quality of food and beverages received mixed reviews, with some items praised while others were reported as stale or poorly made.
  • IW
    Isabelle Waldron
    Oct 26, 2025
    1.0
    On October 26 I went to this Dunkin location after a wedding and got a shaken espresso with milk. The worker made it with oat milk instead of whole milk and when I told her she made a mistake she gave me attitude and gave me a new drink and purposely made it incorrect. On top of that I ordered two loaded hash browns and only got one. Very poor experience and customer service.
  • FP
    Frank Perez
    Oct 22, 2025
    5.0
    Was a great experience friendly staff. Order was taken quickly and was as ordered.
  • CS
    Chelsey Sharot
    Sep 17, 2025
    5.0
    Always get my order right ! Everyone is pleasant 😊
  • JG
    James Gemmell
    Jul 20, 2025
    1.0
    Crappy location that always gets the order wrong, kiosks broken so you have to wait for the inept staff. After trying three different times to give this location another chance, we will be skipping it and going elsewhere.
  • VJ
    Vicki Johnson
    Jun 19, 2025
    1.0
    I stopped there every morning on my way to work and twice I brought to the managers attention didn’t get espresso in my latte. She stared at me like a deer and headlights she could care less. My coworker found a long black hair in her large coffee, brought it to the district managers attention when he was there on a Thursday, he could care less. He stared at me as well. To corporate attention haven’t heard back from them So we were near the Dunkin’ Donuts and we choose not to go there anymore because they’re filthy. They’re rude and they don’t care about the customer experience.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Verona, NY?

Dunkin' in Verona, NY is open daily from 4:00 AM to 7:00 PM for in-store service and from 4:30 AM to 6:30 PM for delivery.

Does Dunkin' in Verona offer delivery and pickup services?

Yes, Dunkin' in Verona offers both curbside pickup and delivery services for customer convenience.