Wendy's

3.6
474 reviews

About

Fast Food Restaurant
At Wendy’s in Valley Stream, NY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Valley Stream, NY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2046 Green Acres Mall, Valley Stream, NY
11581, United States

Hours

Reviews

3.6
474 reviews
5 stars
189
4 stars
99
3 stars
83
2 stars
29
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

Several customers reported issues with food quality, including cold, stale, or improperly prepared items.

Pricing

Customers expressed dissatisfaction with high prices compared to other locations, particularly for value items.

Cleanliness

There were complaints about unsanitary conditions, including hair found in food and unclean dining areas.

Wait Times

Many reviews noted excessively long wait times for orders, both in line and for food preparation.
  • ZR
    z r
    Oct 25, 2025
    2.0
    Bad service, rude
  • AA
    Afrobride05
    Sep 16, 2025
    4.0
    This Wendy's have Manhattan prices!!! The biggie bag which is usually $5 elsewhere is $7 and an extra 0.50 cents for the lemonade.
  • KS
    Kevin Santana
    Sep 2, 2025
    1.0
    Young spanish girl ignored my online order, she knew my order was the mobile order, i dont know if it was fueled by prejudice because i did not say much to her other than, "i ordered online" she skipped my order for over 15 minutes and when i went up to ask her, she rolled her eyes and continued getting toys for a kids order that ordered 1 minute ago. she also stared at me blankly and silently, then the manager came up & started preparing it. i confirmed with the manager that my order was sitting aside for 15-20 minutes since 12:32 pm and asked her to remake it, & I'm not sure if they did because the sandwiches are not warm at all. When i told the manager about my experience with the cashier, the manager had 2 different excuses ready to defend her behavior talking about she didnt know i was here, & that they need to do uber first. I'm like no She KNOWS i ordered online because she asked and i been standing around walking back and forth as she ignores my presence and i see her skipping my order. The manager starts sarcastically saying "I'm so sorry" ridiculous service, you guys can literally get people SICK having food sitting out! get it together i understand if they had a lot of orders and the food is going to take 25 minutes but SPITEFULLY leaving my food out for 20 minutes needs a secret shopper in there ASAP.
  • TS
    The Symphony
    Aug 14, 2025
    1.0
    Workers all seemed like they didn't want to be there, good was relatively fresh but took a while, just but the greatest experience at all.
  • SR
    Stephanie R
    Jun 10, 2025
    3.0
    French fries are horrible & servers not attentive

Frequently Asked Questions About Wendy's

Is Green Acres Mall Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.