Taco Bell

3.8
1012 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 136 North Genesee Street in Utica. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
136 North Genesee Street, Utica, NY
13502, United States

Hours

Reviews

3.8
1,012 reviews
5 stars
444
4 stars
235
3 stars
163
2 stars
61
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others noted rudeness and mistakes in orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed their meals, others complained about poorly prepared items and lack of freshness.

Speed of Service

The speed of service received both praise for being fast at times and criticism for long wait times during busy hours.
  • SL
    Scott and Lisa
    Jan 2, 2026
    2.0
    The workers were nice and friendly, but I waited over 20 minutes for my order and just I was going to ask for my money back, one worker asked me and the person next to me what our names were. They put both of orders as DoorDash, even though we both ordered in the store. My order sat there for 15 minutes getting nice and cold. Very frustrating!
  • EK
    Ethel King
    Dec 28, 2025
    3.0
    It was going great I was enjoying my food with my child until a lady aggravated talk to a employee rude was getting loud with her and telling another employee she going send the other employee her information her address and etc to the other employee so unprofessional it doesn’t matter what they did they don’t deserve be talk to like that there was a whole room in the back to talk in private something private until into the whole business then telling the other employee in the back
  • LG
    Leroy L. Gallagher
    Dec 27, 2025
    5.0
    Fast friendly service and the order was correct and didn't break the wallet.
  • MW
    Mieya Wile
    Oct 26, 2025
    2.0
    Its fast food so you get what you get basically. some days you will get an employee that actually just does there job but mostly the food is made like its an inconvenience to them.
  • CJ
    cassey ann javellana
    Oct 10, 2025
    1.0
    the serving is just not it. flattest burrito, no rice in my burrito, just few stuffs and a very light chicken got this order from drive thru today, around 7:30-8:00 in the evening. cashier didnt inform me that there was no rice in my burrito before he gave me the order. last picture is the photo reference of a”tacobell chicken burrito” how it should be

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 136 North Genesee Street, Utica?

Taco Bell's drive-through is open from 7:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 3:00 AM on Friday and Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or through the mobile app for pickup or delivery.